WASHINGTON – America’s leading doctors, nurses, clinicians, hospitals, health insurance providers, biopharmaceutical companies and employers are committed to working together in this unprecedented time to ensure every American can access the care they need and deserve. As we work to defeat and overcome COVID-19, America’s health care leaders are working together to strengthen employer-provided coverage.

For The More Than 180 Million Americans Who Rely On Employer-Provided Coverage, Many Insurers Are Waiving Costs And Providing Critical Resources To Meet This Challenge:

Comprehensive Health Insurance Plans Are Picking Up 100 Percent Of The Cost Of COVID-19 Testing. “All comprehensive health insurance plans must pick up 100% of the cost of coronavirus testing, as well as any visit to the emergency room, doctor’s office or urgent care center that may have led to that testing.  That includes any COVID-19 test deemed appropriate by the U.S. Department of Health and Human Services.  Insurers must also provide free antibody testing for COVID-19 patients under the Coronavirus Aid, Relief and Economic Security (CARES) Act that President Donald Trump signed into law last month.” (Walecia Konrad, “Does Your Health Insurance Cover You For COVID-19?,” CBS News, 4/21/20)

Surge In COVID-19 Health Care Costs Spurs Providers To Assist Americans. “Insurers are taking steps to alleviate the financial impact.  CareFirst BlueCross BlueShield will let consumers defer up to two months on premium payments with no interest or penalty.  Blue Cross Blue Shield of Wyoming is waiving out-of-pocket costs and deductibles for coronavirus treatment through June 30.  ‘Health-insurance providers are making new announcements every day about how they’re proactively working to care for Americans during the Covid-19 crisis,’ said Kristine Grow, a spokeswoman for America’s Health Insurance Plans, an industry group.” (Stephanie Armour & Kristina Peterson, “Surge In Coronavirus Health-Care Costs Spurs Washington To Seek Relief,” The Wall Street Journal, 4/18/20)

On March 10, Vice President Mike Pence Announced Major Health Insurers Were Encouraging People To Get Tested For The Coronavirus By Removing Cost Barriers, Such As Copays. (Peter Sullivan, “Pence: Major Health Insurers Have Agreed To Waive Copays For Coronavirus Tests,” The Hill, 3/10/20)

In A Letter To Congressional Leaders, President And CEO Of AHIP Matt Eyles, And President And CEO Of Blue Cross Blue Shield Association Scott Serota, Give Examples Of The Ways Health Insurance Providers Continue To Act Swiftly And Decisively To Meet The Needs Of Consumers, Businesses, And Health Care Partners.

Three Major Health Providers Said They Would Shield Patients From High Medical Bills That Are Related To COVID-19. “Three major health insurance providers have now pledged to shield patients from high medical bills if they need treatment for COVID-19.  Insurers Cigna and Humana announced Monday that they would waive consumer costs associated with COVID-19 treatment.  Last week, CVS Health announced a more limited change – that Aetna would waive costs to patients for hospital admissions related to the coronavirus.” (Selena Simmons-Duffin, “Some Insurers Waive Patients’ Share Of Costs For COVID-19 Treatment,” NPR, 3/30/20)

America’s Health Insurance Plans: “Health Insurance Providers Are Committed To Help Prevent The Spread Of The Coronavirus Strain COVID-19.  We Are Activating Emergency Plans To Ensure That Americans Have Access To The Prevention, Testing, And Treatment Needed To Handle The Current Situation.” (“Health Insurance Providers Respond to Coronavirus [COVID-19],” America’s Health Insurance Plans, 3/6/20)

“The Nation’s Top Advocate For The Health Insurance Industry Is Out With A Letter To The Nation’s Top Hospital Lobbyist, Assuring The American Hospital Association That ‘Health Insurance Providers Stand Strong With You.’”
“‘No patient should have to worry about the cost of COVID-19, and the actions by so many plans across our industry have eliminated that concern,’ Matt Eyles, CEO of America’s Health Insurance Plans, wrote to AHA’s Rick Pollack.” (Staff, “Insurers: Here Are The Steps We’re Taking On Covid-19,” POLITICO Pro, 4/6/20)

Anthem, UnitedHealth Group And Many Other Insurers Are Utilizing Their Resources And Expertise During The Coronavirus Pandemic. “Anthem will cover all costs of coronavirus testing, as well as COVID-19 treatment from in-network doctors, hospitals, and health-care professionals through May 31.  Customers will also pay nothing for telehealth visits with doctors in their plans through June 14, and Anthem is relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible … UnitedHealth Group is waiving out-of-pocket costs for coronavirus testing and testing-related visits, as well as treatment, and providing 24/7 access to telehealth services.  The company has also rolled out a digital platform, which includes a coronavirus symptom checker and risk evaluation for its customers.” (Maithreyi Seetharaman & Jaclyn Gallucci, “How Global 500 Companies Are Utilizing Their Resources And Expertise During The Coronavirus Pandemic,” Fortune, 4/13/20)

Aetna

  • Waiving Co-Pays For All Diagnostic Testing Related To COVID-19.
  • Offering Zero Copay Telemedicine Visits For Any Reason.
  • Providing Members Who Are Diagnosed With COVID-19 With A Care Package.
  • Proactively Reaching Out To Members At A Higher Risk For COVID-19. 
  • Extending Medicare Advantage Virtual Evaluation And Monitoring As A Fully Covered Benefit.
  • Waiving Charges For Home Delivery Of Prescriptions.
  • Offering Prescriptions In 90-Day Supplies.
  • Aetna Will Waive Early Refill Limits On 30-Day Prescription Maintenance Medications For All Members With Pharmacy Benefits Administered Through CVS Caremark.
  • Working With Pharmacy Benefit Managers To Waive Early Refill Limits On Prescriptions.
  • Working Closely With Partner Hospitals To Help Transfer And Discharge Members With Issues Unrelated To COVID-19 From Hospitals To Safe And Clinically Appropriate Care Settings.
  • Waiving Member Cost-Sharing For Inpatient Admissions At All In-Network And Out-Of-Network Facilities For Treatment Of COVID-19 Or Health Complications Associated With COVID-19.
  • CVS Health Is Re-Purposing A Portion Of Its 3-Year, $40 Million Commitment To Invest In California’s Health Care Delivery System, And Nearly $1.5 Million In Grants Will Immediately Help Four Local Nonprofit Organizations Expand Access To Telehealth Services, Address Food Insecurity Among California’s Most Vulnerable Populations And Support The State’s Paramedics And EMTs. 
  • CVS Health Is Increasing Access To Critical Mental Health Services For Front Line Workers Impacted By COVID-19 With Over $1 Million In Charitable Support. 
  • CVS Health Reported A 600% Surge In Use Of Its Retail Health Clinics Via Telehealth And A Big Jump In Home Prescription Delivery As Americans Sought Easier Access To Health Care Services During The COVID-19 Crisis.
  • Extending All Member Cost-Sharing And Co-Pay Waivers For Inpatient Admissions For Treatment Of COVID-19 Or Health Complications Associated With COVID-19.  Additionally, Aetna Is Extending All Member Cost-Sharing Waivers For In-Network Telemedicine Visits For Outpatient Behavioral And Mental Health Counseling Services.  These Actions Have Been Extended Through September 30, 2020. 
  • Taking Additional Steps To Eliminate Out-Of-Pocket Costs For Primary Care Services For Medicare Advantage Members.  Effective From May 13, 2020, Through September 30, 2020, Aetna Is Waiving Member Out-Of-Pocket Costs For All In-Network Primary Care Visits, Whether Done In-Office And Via Telehealth, For Any Reason, And Encourages Members To Continue Seeking Essential Preventive And Primary Care During The Pandemic.
  • Extending The Following Actions Through September 30, 2020:
    • Waiving Early Refill Limits On 30-Day Prescription Maintenance Medications For All Members With Pharmacy Benefits Administered Through CVS Caremark.
    • Continuing To Encourage All Members Of Commercial, Medicare And Medicaid Plans To Take Advantage Of Plan Benefits For 90-Day Maintenance Medication Prescriptions.

(CVS Health, “CVS Health Announces COVID-19 Resources For Aetna Members,” Press Release, 3/6/20; CVS Health, “CVS Health Announces Additional COVID-19 Resources Focused On Patient Access,” Press Release, 3/9/20; CVS Health, “CVS Health Response To The COVID-19 Outbreak,” Press Release, 3/17/20; CVS Health, “CVS Health Announces Cost-Sharing And Co-Pay Waivers For COVID-19-Related Treatment For Aetna Members,” Press Release, 3/25/20; CVS Health, Medicare COVID-19-Related Inpatient Treatment Update From Aetna President Karen S. Lynch, Press Release, 4/3/20; CVS Health, “CVS Health Announces Actions To Support Health Care Providers And Patients During The COVID-19 Pandemic,” Press Release, 4/6/20; CVS Health, “CVS Health Supports COVID-19 Relief Efforts With Nearly $1.5 Million In Grants To California Nonprofits,” Press Release, 4/30/20; CVS Health, “CVS Health Commits To Flattening The Second Curve Of The COVID-19 Pandemic,” Press Release, 5/4/20; Bruce Japsen, “CVS Health’s Telehealth Clinic Visits Surge Amid Coronavirus Pandemic,” Forbes, 5/6/20; CVS Health, “CVS Health Extends Cost-Sharing Waivers And Announces New Action To Support Aetna Members During The COVID-19 Pandemic,” Press Release, 5/13/20)

Aflac

  • Contributed $5 Million Donation To Two Organizations That Are Providing Assistance For Health Care Workers On The Front Lines Of The COVID-19 Pandemic: $2 Million To The Global Center For Medical Innovation (GCMI), A Comprehensive Innovation Center Using Innovative 3D Printing To Help Support Medical Device Shortages, Particularly As It Relates To Ventilators And Protective Masks; And $3 Million To Direct Relief, A Humanitarian Aid Organization Providing Personal Protective Equipment (PPE) And Essential Medical Items To Health Care Workers Responding To COVID-19 In All 50 States.

(Aflac, “Aflac Incorporated Donates $5 Million As Part Of Company’s Overall COVID-19 Pandemic Response,” Press Release, Accessed 4/21/20)

Alignment Healthcare

  • Launched The AVA™ Personalized COVID-19 Risk Assessment Tool, Which Provides Personalized Results.
  • Started A Crisis Meal Delivery Program, Providing Two Weeks Of Meals To Members Who Cannot Otherwise Access Food.

(Alignment Healthcare, “Alignment Healthcare Mobilizes New COVID-19 Relief Programs For Members And The General Public,” Press Release, 3/26/20)

AllWays Health Partners

  • Waiving Cost-Sharing For COVID-19 Testing And Copays For COVID-19 Treatment.
  • Waiving Cost-Sharing For Telemedicine.
  • Supporting Access To Out-Of-Network Providers For COVID-19 Testing Or Treatment Where In-Network Providers Are Unavailable.
  • Waiving Early Prescription Refill Limits.
  • Offering Free Telehealth Resources To Its Provider Partners.

(“Coronavirus Resource Hub,” AllWays Health Partners, 3/18/20)

AlohaCare

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Donating $150,000 To Local Non-Profit Organizations That Are Helping At-Risk Families And Individuals Impacted By The COVID-19 Crisis.

(“COVID-19 Resources To Keep You Informed & Healthy,” AlohaCare, Accessed 4/5/20; “COVID-19 Resources To Keep You Informed & Healthy,” AlohaCare, Accessed 5/12/20)

AmeriHealth Caritas

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Expanding Telemedicine Services.
  • Improving The Health And Wellbeing Of Underserved Communities By Conducting “Well-Check” Outreach To Vulnerable Members And Helping Connect Them To Their Providers And Community Resources.
  • Expanding The Delivery Of Medically Tailored And Ready-To-Eat Meals And Groceries To The Homes Of Members Who Have Been Confirmed To Have COVID-19 And To Members At Highest Risk For COVID-19 Complications.

(“AmeriHealth Caritas Responds To The COVID-19 Pandemic,” AmeriHealth Caritas, Accessed 4/21/20)

AmeriHealth New Jersey

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Expanding Its Temporary Suspension Of Prior Authorization For Acute In-Network From The Emergency Department To Include All Diagnoses (Including COVID-19) And For In-Network Transfers And Transportation Between Facilities.  The Prior Authorization Expansion Will Stay In Place Until June 4.   AmeriHealth New Jersey Is Also Offering Members Free Access To Stop, Breathe & Think, An Emotional Wellness App, Until June 14, 2020.

(AmeriHealth New Jersey, “AmeriHealth New Jersey Response To COVID-19 [Coronavirus],” Press Release, 3/21/20; AmeriHealth New Jersey, “AmeriHealth New Jersey Expands Suspension Of Prior Authorization Beyond COVID-19 Diagnoses,” Press Release, 4/27/20)

AMN Healthcare

  • Made Acquisitions That Will Enable It To Offer Telehealth Capabilities So Medical Professionals Can Engage In COVID-19 Triage Activities Without Necessarily Being In The Same Room As The Patients.
  • Working With State Medical Associations To Help Them Use The Technology To Increase Workforce Flexibility.

(Healthcare Leadership Council, “Healthcare Industry Actions To Protect Patients During The COVID-19 Pandemic,” Press Release, 3/23/20)

Anthem

  • Waiving All Copays, Coinsurance, Deductibles And Prior Authorizations For COVID-19 Testing. 
  • Increasing Physician Availability On Its Telehealth Provider, LiveHealth Online. 
  • Encouraging Members To Change 30-Day Supply Prescriptions To A 90-Day Supply In Order To Avoid Potential Localized Shortages. 
  • Relaxing Early Prescription Refills.
  • Development Of Coronavirus Assessment Via Its Mobile App.
  • Offering Up To 80 Hours Of Paid Emergency Leave For Qualifying Needs. 
  • Expanding The Use Of Sick Time To Include Caregiving Related To COVID-19.
  • Providing Extensive Resources And Tools For Its Associates To Help Effectively Manage Feelings Of Fear, Anxiety, And Stress.
  • Waiving All Copays, Coinsurance, Deductibles And Prior Authorizations For COVID-19 Testing Through May 31. 
  • Contributing $1 Million To Indy Chamber Rapid Response Loan Fund To Assist Small Businesses Affected By Coronavirus Pandemic.
  • Anthem Affiliated Health Plans And Beacon Health Options Have Joined With Psych Hub, Mental Health Advocates And Other National Health Insurance Providers To Develop A Free Digital Resource Site.
  • Anthem Has Also Partnered With Aunt Bertha, A Leading Social Care Network, Which Helps Connect Individuals And Families To Free And Reduced-Cost Social Services In Their Communities.
  • Donated $200,000 To United Way And Feeding America To Help Food Banks, Shelters And Other Resource Centers In California As A Part Of Its COVID-19 Relief Efforts.
  • Anthem Announced The Anthem Foundation Has Distributed More Than $200,000 To Local Organizations Across Georgia That Are Responding To The COVID-19 Crisis, Which Is A Part Of A Nearly $2 Million Commitment Recently Made By The Foundation.  The Foundation Has Also Made $260,000 In Grants To Ohio-Based Boys & Girls Clubs, Feeding America Organizations And The Children’s Hunger Alliance To Address Food Insecurity In The Wake Of COVID-19.
  • Anthem’s Deep Roots In The Community, Combined With Its Legacy And Commitment To Leadership, Innovation And Agility, Have Enabled The Company To Quickly And Seamlessly Work With Local, State And Federal Officials, Care Providers, Customers And Community Partners In The Face Of The COVID-19 Crisis.
  • Continuing To Support The Red Cross, Direct Relief, Americares, And Feeding America, And Has Committed $50 Million For COVID-19 Response And Recovery Efforts To Help Areas Of Greatest Need, Including Care Provider Safety, Food Insecurity And Mental And Behavioral Health Resources.  The Company Is Also Matching Employee Donations To The Anthem Foundation’s Program.
  • Anthem Has Launched A Virtual Dental Care Program Through A Partnership With The TeleDentist, Which    Provides People With Timely Access To Dental Care That Is Available 24/7, 365 Days A Year And  In The Event Of An Emergency. Virtual Exams Are Covered At 100% With No Deductibles, Copays, Paperwork Or Claims To File Through June 30, 2020.
  • Expanding A Recently Launched Home Delivered Meal Program To Address Increased Food Insecurity And Nutritional Needs That Are Emerging Amid The COVID-19 Crisis.  Home Delivered Meals Are Now Available To Anthem Medi-Cal Members Across The State, Ensuring That Eligible Members Receive At Least One Ready-To-Eat Meal A Day, Seven Days A Week.
  • Launched [email protected], A Teledentistry And At-Home Orthodontia Program Which Includes Discounts Of Up To $200 Off Retail Pricing.

(Anthem, “Anthem’s Affiliated Health Plans Waive Member Costs For COVID-19 Testing, While Supporting Telehealth And 90-Day Maintenance Medication Supply,” Press Release, 3/6/20; Anthem, “Anthem Issues Updates Regarding COVID-19 Testing and Care to Support Affiliated Health Plan Members,” Press Release, 3/17/20; Anthem, “Anthem Announces New And Expanded Associate Benefits To Support Associates During Time Of Need,” Press Release, 3/19/20; Anthem, “Anthem Waives Cost Share For COVID-19 Treatment,” Press Release, 4/1/20; Anthem, “Anthem To Contribute $1 Million To Indy Chamber Rapid Response Loan Fund To Assist Small Businesses Affected By Coronavirus Pandemic,” Press Release, Accessed 4/2/20; Anthem, “Anthem Announces Additional Resources For Consumers, Care Providers And Community Partners To Deliver Whole Health Care Support And Relief In Response To COVID-19,” Press Release, 4/7/20; Anthem, “Anthem Blue Cross Donations To Feeding America And United Way Continue Supporting COVID-19 Relief In California,” Press Release, 4/21/20; Anthem, “Anthem Foundation Funds Address Food Insecurity In Georgia Resulting From COVID-19 Pandemic,” Medium, 4/27/20; Anthem, “Anthem Provides Nationwide Coordinated Response To COVID-19,” Press Release, 4/29/20; Anthem, “Anthem Blue Cross And Blue Shield Launches Virtual Dental Care Program To Enhance Patient Access To Oral Health Services During COVID-19 Pandemic,” Press Release, 4/30/20; Anthem, “Anthem Blue Cross Expands Access To Home Delivered Meal Program To Address The Needs Of Medi-Cal Members,” Press Release, 5/11/20; Anthem, “Anthem Blue Cross And Blue Shield Announces [email protected] For Convenient And Affordable Access To Orthodontic Benefits From Home,” Press Release, 5/14/20)

Arkansas Blue Cross And Blue Shield And Health Advantage

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging 90-Day Prescription Refills.
  • Encouraging Members To Access Virtual Health And Nurse/Provider Hotlines.
  • The Waivers Will Be In Place Through At Least May 15, 2020.

(Arkansas Blue Cross And Blue Shield And Health Advantage, “COVID-19 Update For Members Covered By Arkansas Blue Cross/Health Advantage (Fully Insured),” Press Release, Accessed 3/31/20)

Aspire Health Plan

  • Waiving All Co-Pays Related To COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.

(James Gilbert, “Coronavirus Information,” Aspire Health Plan, 3/18/20)

Avera Health Plans

  • Waiving Cost-Sharing For Telemedicine Through June 14.
  • Offering 30-Day Prescription Refills.
  • Waiving Members’ Cost-Share Related To The Treatment Of COVID-19 (Co-Pay, Coinsurance And Deductible) When Seeking Care From An In-Network Provider Through June 30, 2020.

(“COVID-19 Information For Members, Employers And Agents,” Avera Health Plans, Accessed 4/6/20; “COVID-19 Information For Members, Employers And Agents,” Avera Health Plans, Accessed 4/30/20)

AvMed

  • Waiving Early Prescription Refill Limits.
  • Offering 90-Day Prescription Refills.
  • Encouraging Telemedicine.
  • Offering Mental Health Benefits.
  • Waiving Out-Of-Pocket Costs For COVID-19 Treatments For Its Fully Insured Commercial And Medicare Advantage Members Through May 31.

(AvMed, “AvMed Provides Members With Healthcare Services And Resources To Address COVID-19,” Press Release, 3/12/20; AvMed, “AvMed Expands Access To Care For COVID-19,” Press Release, 4/6/20)

Blue California

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Offering Free Hospital-Triage Tool For Network Health Systems.
  • Providing Information On Mental Health During The Outbreak.
  • Donating $100,000 To Non-Profit For COVID-19 Response In Underserved Communities.

(Blue California, “Blue Shield Of California Provides Teladoc Health’s Virtual Care Service At $0 Cost To Most Of Its Members In Response To COVID-19,” Press Release, 3/16/20; “Your Coverage For Coronavirus,” Blue California, Accessed 3/19/20; Blue California, “Blue Shield Of California Offers Digital Hospital-Triage Tool To Network Health Systems To Help Handle Anticipated Surge Of COVID-19 Patients,” Press Release, 3/18/20; Blue California, “What Blue Shield Of California Is Doing In The Battle Against The Coronavirus [COVID-19],” Press Release, 3/18/20; Blue California, “Blue Shield Of California Gives $100,000 To Nonprofit MedShare For COVID-19 Response In Underserved Communities,” Press Release, 3/19/20)

Blue Cross Blue Shield Association

  • Waiving Prior Authorization, Copays, Coinsurance And Deductibles For COVID-19 Testing, In Line With CDC Guidance.
  • Encouraging Early Medication Refills And The Use Of 90-Day Prescription Supplies. 
  • Expanding Access To Telemedicine And Nurse/Provider Hotlines.
  • Waiving Prior Authorization, Copays, Coinsurance And Deductibles For COVID-19 Testing.
  • All 36 Independent And Locally Operated Blue Cross And Blue Shield Companies Are Also Waiving Cost Sharing For Telehealth Services For Fully Insured Members For The Next 90 Days.
  • BCBS Association Announced That Independent And Locally Operated Blue Cross Blue Shield Companies Across The Country And The BCBS Federal Employee Program® (FEP®) Have Decided To Waive Cost-Sharing For Treatment Of COVID-19 Through May 31.  This Includes Coverage For Testing And Treatment Administered, Including For Inpatient Hospital Stays.
  • Announced That The Network Of 36 Independent And Locally-Operated Blue Cross And Blue Shield (BCBS) Companies And The Blue Cross And Blue Shield Federal Employee Program® (FEP®), Have Committed Nearly $3 Billion To Date In Support Of Members, Health Care Workers And Local Communities To Aid In The Ongoing Fight Against COVID-19.

(Blue Cross Blue Shield, “Blue Cross And Blue Shield Companies Announce Coverage Of Coronavirus Testing For Members And Other Steps To Expand Access To Coronavirus Care,” Press Release, 3/6/20; Blue Cross Blue Shield; Blue Cross Blue Shield, “Media Statement: Blue Cross And Blue Shield Companies Announce Coverage Of Telehealth Services For Members,” Press Release, 3/19/20; Blue Cross Blue Shield, “Local Blue Cross And Blue Shield Companies Waive Cost-Sharing For COVID-19 Treatment,” Press Release, 4/2/20; Blue Cross Blue Shield, “In Support of Local Communities, Blue Cross And Blue Shield Companies Commit Nearly $3 Billion To Members, Hospitals And Health Care Workers In The Ongoing Fight Against COVID-19,” Press Release, 4/21/20)

Blue Cross Blue Shield Federal Employee Program

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Waiving Cost-Sharing For COVID-19 Related Telemedicine.

(Blue Cross Blue Shield Federal Employee Program, “Blue Cross And Blue Shield Federal Employee Program Waives Cost Shares And Prior Authorization To Support Members’ Care For Coronavirus,” Press Release, 3/9/20)

Blue Cross Blue Shield of Arkansas

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Encouraging Use Of Telemedicine.
  • Announced That The Blue & You Foundation For A Healthier Arkansas Is Donating $500,000 In Support Of Immediate Needs Around Food Insecurity In The State And Opening The “Rapid-Response COVID Relief” Grant Process To Award Up To $1.7 Million In Grants Supporting Nonprofit Organizations That Have Experienced The Consequences Of COVID-19.

(“COVID-19 Update For Members Covered By Arkansas Blue Cross/Health Advantage [Fully Insured],” Blue Cross Blue Shield Of Arkansas, Accessed 3/19/20, Arkansas Blue Cross Blue Shield, “Blue & You Foundation Opens $1.7 Million COVID-19 Relief Grant Process; Provides $500,000 To Fight Food Insecurity In Arkansas,” Press Release, 4/9/20)

Blue Cross Blue Shield of Arizona

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Eliminating Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Announced That More Than 20 Of Its Medically Qualified Employees Have Volunteered To Assist In Providing Care And Treatment To COVID-19 Patients
  • Supporting Trained Health Care Specialists Who Want To Return To Practice As Physicians, Nurses And Pharmacists To Care For Those In Need.
  • Donating $80,000, Along With Phoenix Suns Charities, To Purchase 5,000 COVID-19 Antibody Test Kits For First Responders. 
  • Announced A New Program To Support Primary Care Providers (PCP) Across The State During The COVID-19 Crisis.  PCPs Participating In The BCBSAZ Patient Centered Medical Home (PCMH) Program Can Now Receive Partial Prepayment Of Their Estimated Annual Quality Incentive Payment.  These Advances Will Help BCBSAZ PCMH Providers Cover Monetary Shortfalls Due To The COVID-19 Crisis.
  • Collaborating With Sharecare To Help All Arizonans Better Manage Stress, Anxiety And Burnout.  BCBSAZ Is Providing All Arizonans With 90 Days Of Free Access To Sharecare’s Unwinding Anxiety, Which Is Clinically Proven To Decrease Anxiety Within Three Months.

(Blue Cross Blue Shield of Arizona, “Blue Cross Blue Shield Of Arizona Expands Support For Coronavirus Services And Care, Waives Telehealth Cost Share For Members,” Press Release, 3/11/20; Blue Cross Blue Shield of Arizona, “Blue Cross Blue Shield Of Arizona Employees Volunteer To Assist With Covid-19 Patient Treatment,” Press Release, 4/17/20; Blue Cross Blue Shield of Arizona, “Covid-19 Antibody Testing Starts For 5,000 Arizona First Responders,” Press Release, 4/27/20; Blue Cross Blue Shield of Arizona, “Blue Cross Blue Shield Of Arizona Creates Prepayment Program To Support Primary Care Providers In Arizona,” Press Release, 5/4/20; Blue Cross Blue Shield of Arizona, “Blue Cross Blue Shield Of Arizona And Sharecare Team Up

Blue Shield of California

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Monitoring prescription drug supplies and supporting members requesting early refills of their prescriptions.
  • Creating a dedicated COVID-19 website to inform members of their coverage under specific Blue Shield health benefit plans.
  • Offering a digital tool at no additional cost for its nearly 350 in-network hospitals to help them triage the influx of patients seeking advice on coronavirus or other medical care.
  • Donating $500,000 to the Oakland COVID-19 Relief Fund to support pop-up coronavirus testing sites and other community initiatives.
  • Providing $100,000 support to MedShare, a San Francisco Bay area nonprofit organization that provides personal protective equipment (PPE) to nonprofit community healthcare providers.
  • Providing Up To $200 Million In Direct Support To Health Care Providers And Hospitals Through Financing Guarantees, Advance Payments, And Restructuring Of Contracts.
  • Partnered With DoSomething.Org, The Largest Organization For Young People And Social Change In The Nation, To Develop A First-Of-Its-Kind Mental Health Guide To Help Youth Cope With Stress And Anxiety During The COVID-19 Crisis.

(Blue Shield of California, “Blue Shield Of California Will Help Reduce Costs For Members During The COVID-19 Crisis,” Press Release, 4/1/20; Blue Shield of California, “Blue Shield Of California Offers Financial Support To Healthcare Providers In Response To COVID-19 Crisis,” Press Release, 4/6/20; Blue Shield Of California, “Blue Shield Of California’s Bluesky Launches ‘New State Of Mind’ Digital Campaign To Support Youth Mental Health And Resilience,” Press Release, 4/21/20)

Blue Cross of Idaho

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Expanding Telehealth Services.
  • Created A Program To Allow Independent Providers, Such As Private-Practice Physician Groups, An Opportunity To Receive Advance Payments To Cover Monetary Shortfalls Due To The COVID-19 Pandemic.
  • Making Advance Payments To The Provider Once Per Month In April, May And June.
  • Waiving Of Cost-Sharing For Coverage Of Treatment For COVID-19 Applies Through June 30. 

(Blue Cross Of Idaho, “Blue Cross Of Idaho Expands Telehealth Services For Members,” Press Release, 3/19/20; Blue Cross Of Idaho, “Blue Cross Of Idaho Creates New Cash Advance Program To Support Independent Physicians In Idaho,” Press Release, 3/30/20)

Blue Cross Blue Shield of Illinois

  • Temporarily Lifting Cost Sharing Payments For Medically Necessary Health Services Delivered Through Telehealth.
  • Opened A $1.5 Million Funding Program To Support Community-Based Organizations With Missions Focused On Access To Health Care, Hunger And Shelter.  Its COVID-19 Community Collaboration Fund Will Release $20,000 Grants To Organizations Around The State.  The Program Is Designed To Distribute The Funds Quickly To Respond To The Current Health Crisis.  It Is Also Supporting Non-Profit Organizations That Serve Our Most Vulnerable Through A $1 Million Donation To Governor J.B. Pritzker’s Illinois COVID-19 Response Fund And $500,000 To The Chicago Community COVID-19 Response Fund.  It Has Also Purchased And Donated 150,000 KN95 Masks, To Meet The Urgent Need For Personal Protective Equipment.  The Masks Were Donated To The Illinois Emergency Management Agency For Distribution To Providers Most In Need.
  • Selected 75 Organizations To Receive $1.5 Million In Funding As Part Of The BCBSIL COVID-19 Community Collaboration Fund.  The Fund Supports Organizations That Are Providing Critical Services In The Areas Of Access To Health Care, Hunger And Shelter.

(Blue Cross And Blue Shield Of Illinois, “Blue Cross And Blue Shield Of Illinois Responds To COVID-19 By Further Expanding Telehealth And Waiving Member Cost-Share,” Press Release, 3/18/20; Blue Cross Blue Shield Of Illinois, “Blue Cross And Blue Shield Of Illinois Launches $1.5M Grant Program To Support Illinoisans Impacted By COVID-19,” Press Release, 4/15/20; Blue Cross And Blue Shield Of Illinois, “Blue Cross And Blue Shield Of Illinois Distributes $1.5M To Help Illinoisans Impacted By COVID-19,” Press Release, 5/12/20)

Blue Cross Blue Shield of Kansas City

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Waiving Cost-Sharing For Telemedicine.

(Blue Cross Blue Shield Of Kansas City, “Blue Cross And Blue Shield Of Kansas City Announces It Will Cover Covid-19 Testing And 24/7 Access To Virtual Care,” Press Release, 3/9/20)

Blue Cross Blue Shield of Louisiana

  • Working Closely With The Louisiana Department Of Health To Aggregate, Analyze And Model Diverse Data For Blue Cross Members And Members Of State Medicaid Plans.
  • Provided More Than $3.1 Million In Grants To 70 Non-Profit Organizations Since Mid-March.

(Blue Cross Blue Shield Of Louisiana, “Blue Cross Platform Powers COVID-19 Louisiana Outbreak Tracker In Collaboration With State Health Department,” Press Release, 4/27/20; Blue Cross Blue Shield Of Louisiana, “Blue Cross Foundation Announces Latest COVID-19 Disaster Grants,” Press Release, 5/6/20)

Blue Cross Blue Shield of Massachusetts

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Increasing Access To Prescriptions.
  • Providing 24-Hour Nurse Advice Line.
  • Donating $100,000 To The Boston Resiliency Fund And Committing An Additional $150,000 To Relief Efforts Across Massachusetts.
  • Has Taken Steps To Expand Inpatient Capacity During Coronavirus Pandemic.
  • Has Processed 180,000 Telehealth Claims Since Changing Its Policy To Both Expand Coverage For Telephone And Virtual Visits And Reimburse Them At The Same Rate As In-Person Visits During The COVID-19 State Of Emergency.  The March Telehealth Claims Figure Is A 3,600% Increase Over February And A 5,100% Increase Over The Monthly Average For 2019.  In March Blue Cross Made Payments Of Nearly $800 Million To Physician And Hospitals, Including More Than 50,000 New Claims For COVID-19 Testing And Care, Totaling Approximately $10 Million.
  • Accelerating Payments To Provider Groups Participating In Its Alternative Quality Contract (AQC).
  • Blue Cross Has Also Developed A New Expedited Credentialing And Enrollment Process For Practitioners, Designed To Speed Health Plan Approval Within 72 Hours.
  • Launched “We Are Mighty, Massachusetts,” A Campaign That Celebrates The Commonwealth’s Resiliency And Unity In The Fight Against COVID-19.
  • Re-Deploying A Portion Of Its Employees To Work With The Community Tracing Collaborative And Boston Hope Field Hospital, Two Key Elements Of The State’s COVID-19 Response.  More Than 100 Blue Cross Employees Will Be Temporarily Re-Deployed As Contact Tracers For The Boston-Based Global Health Nonprofit Partners In Health At The Collaborative.  Contact Tracers Will Call Massachusetts Residents Who Have Been In Contact With People Infected With COVID-19 And Support Them Through Quarantine. 
  • Fifteen Blue Cross Registered Nurses Are Supporting The Care Of Patients At The Boston Hope Field Hospital Seven Days A Week, From 7 A.M. To 7 P.M. It is Operating In The Boston Convention And Exhibition Center, And Provides Care To Low Acuity COVID-19 Patients To Ensure Beds In Boston Hospitals Are Available For The Most Serious COVID-19 Cases And Other Critical Patients.

(Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Expands Coverage And Access For Members During The Coronavirus Pandemic,” Press Release, 3/18/20; Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Announces COVID-19 Community Support,” Press Release, 3/20/20; Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Takes Steps To Help Expand Inpatient Capacity During Coronavirus Pandemic,” Press Release, 3/25/20; Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Commits $2M To COVID-19 Community Relief,” Press Release, 4/6/20; Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Telehealth Claims Skyrocket During Coronavirus Pandemic,” Press Release, 4/13/20; Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Unveils ‘We Are Mighty, Massachusetts’ To Salute Acts Of Kindness And Bravery In The Face Of Coronavirus,” Press Release, 4/20/20; Blue Cross Blue Shield Of Massachusetts, “Blue Cross Blue Shield Of Massachusetts Expands Response To COVID-19 Pandemic,” Press Release, 4/28/20)

Blue Cross Blue Shield of Michigan

  • Donating $500,000 To Support Community Non-Profits Impacted By COVID-19.
  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Allowing Greater Access To Prescription Drugs.
  • Accelerating Payments To Michigan-Based Physician Organizations And Practices To Support Their Efforts For Treating Patients With COVID-19. 
  • Is Relaxing Some Of Its Administrative Requirements To Allow Michigan’s Physician Organizations And Health Systems To Spend More Time Treating Patients And Hasten Their Diagnoses And Treatment.
  • Offering Full Salary And Benefits To Employees With Medical Backgrounds Who Volunteer To Work In The Coronavirus Field Hospital Being Constructed At The TCF Center In Detroit.
  • Waiving Cost-Sharing For Medicare Advantage Members Through December 31, 2020, For Specific Services That Enable Seniors To Consult With Their Doctors And Therapists About Their Health Needs, Both In Person And Virtually.   Members Will Be Assured Of No Copays, Coinsurance Or Deductibles For The Following In-Network Services, From May 1, 2020, Through Dec. 31, 2020:
    • In-Person Primary Care Services
    • Behavioral Health Office Visits
    • Telehealth Services For Both Medical And Behavioral Health
  • Launching New Telehealth Programs With Behavioral Health Providers, So Members Who Are Interested In Participating In Group Sessions To Discuss The Impacts Of The COVID-19 Crisis On Their Mental Health Can Share Their Experiences With Others Under The Guidance Of A Trained Therapist.  The Programs Are Available For Free To Members With Blue Cross And Blue Care Network Behavioral Health Coverage Through June 30, 2020.

(Blue Cross Blue Shield Of Michigan, “Blue Cross Blue Shield Of Michigan Contributes $500,000 To Community-Based Efforts To Support People In Need During COVID-19 Pandemic,” Press Release, 3/16/20; Blue Cross Blue Shield Of Michigan, “Blue Cross Blue Shield Of Michigan, Blue Care Network Will Cover Telehealth At No Cost Through April 30 For Members With Existing Telehealth Medical Benefits,” Press Release, 3/17/20; Blue Cross Blue Shield Of Michigan, “Blue Cross Blue Shield Of Michigan Will Allow Greater Access To Prescription Drugs To Help Members During COVID-19 Crisis,” Press Release, 3/26/20; Blue Cross Blue Shield Of Michigan, “Blue Cross Blue Shield Of Michigan Provides Support To Those On The Front Lines Of The COVID-19 Pandemic In Michigan,” Press Release, 4/3/20; Blue Cross Blue Shield Of Michigan, “To Promote The Health Of Seniors During Pandemic, Blue Cross Blue Shield Of Michigan To Waive Cost Sharing For Medicare Advantage Members,” Press Release, 5/7/20; Blue Cross Blue Shield Of Michigan, “Blue Cross Blue Shield Of Michigan And Behavioral Health Professionals Create Free Virtual Group Therapy Programs To Support Members’ Mental Health Needs During The COVID-19 Pandemic,” Press Release, 5/11/20)

Blue Cross Blue Shield of Minnesota

  • Donating $750,000 To Provide Emergency Food Boxes To Families Facing Hunger.
  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Teaming Up With Allina Health To Address Shortage of PPE for Health Care Workers. 
  • The Waiving Of All Patient Costs Related To In-Network COVID-19 Treatment And Care, Including Hospitalization Will Be In Effect Through May 31.
  • Joined With North Memorial Health To Create Mask Covers Made Of Surgical Wrap Material That Can Be Worn Over N95 Masks.  One Sheet Of Wrap Can Make 24 Mask Covers, And Thousands Of Mask Covers Will Be Sewn For This Campaign. 
  • The Blue Cross And Blue Shield Of Minnesota Foundation Has Granted More Than $825,000 To Community Organizations Through Its COVID-19 Rapid Response Fund, On Top Of Earlier Efforts That Include Contributing $100,000 To Both The Minnesota Disaster Recovery Fund And The Headwaters Foundation For Justice’s Communities First Fund; $100,000 To The Coalition Of Asian-American Leaders (CAAL) As Part Of Their Anti-Racism Campaign; And $15,000 To Both The Minneapolis American Indian Center And Northpoint Health And Wellness For Their Emergency Food Shelf Efforts. 
  • Announced Partnerships With WellShare International And The Minnesota Community Health Worker Alliance Designed To Strengthen And Extend The Community Health Work Infrastructure In Minnesota Communities, Reduce Health Disparities And Bridge Cultural And Language Barriers In Efforts To Limit The Spread Of COVID-19.
  • Reducing Barriers To Care For Medicare Advantage Members By Waiving Member Cost-Sharing For In-Network Primary Care, Mental Health And Substance Use Office Visits For The Duration Of The COVID-19 Crisis In 2020.  Additionally, Medicare Advantage Members Will Have Expanded Access To In-Home Wellness Care And Home Test Kits For Some Preventive Screenings.  

(Blue Cross Blue Shield Of Minnesota, “Blue Cross And Blue Shield Of Minnesota Expands COVID-19 Coverage To Include Office Visits And Virtual Care At No Cost,” Press Release, 3/14/20; Blue Cross Blue Shield Of Minnesota, “Blue Cross and Blue Shield of Minnesota announces $750,000 commitment to Second Harvest Heartland,” Press Release, 3/17/20; Blue Cross Blue Shield Of Minnesota, “Blue Cross And Blue Shield Of Minnesota And Allina Health Team Up To Address Shortage Of Personal Protective Equipment For Health Care Workers,” Press Release, Accessed 3/27/20; Blue Cross Blue Shield Of Minnesota, “Blue Cross And Blue Shield Of Minnesota Waives Cost-Sharing For COVID-19 Treatment,” Press Release, 4/2/20;  Blue Cross Blue Shield Of Minnesota, “Blue Cross And Blue Shield Of Minnesota And North Memorial Health Introduce A New Solution Of Mask Covers Made From Surgical Wrap To Protect Healthcare Workers,” Press Release, 4/14/20; Blue Cross Blue Shield Of Minnesota Foundation, “Blue Cross And Blue Shield Of Minnesota Foundation Contributes $1.1 Million To Support Communities During Covid-19 Pandemic,” Press Release, 4/29/20; Blue Cross Blue Shield Of Minnesota, “Blue Plus Expands Commitment To Community Health Workers,” Press Release, 5/4/20; Blue Cross Blue Shield Of Minnesota, “Blue Cross And Blue Shield Of Minnesota Increases Access To Care For Medicare Advantage Members,” Press Release, 5/18/20)

Blue Cross Blue Shield of Montana

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Expanding Access To Telemedicine And Waiving Cost-Sharing.

(Blue Cross Blue Shield of Montana, “BCBSMT Modifies Telemedicine Coverage And Cost Sharing In Response To COVID-19,” Press Release, 3/18/20; Blue Cross Blue Shield of Montana, “COVID-19 Coverage For BCBSMT Members,” Press Release, 3/7/20)

BlueCross BlueShield of North Carolina

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Prior Authorization For COVID-19 Treatment.
  • Expanding Access To Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Speeding Up Payments To Providers As They Deal With Potential Short-Term Cash Flow Challenges From COVID-19.
  • The Company Is Also Fast-Tracking Proactive Steps To Support Hospitals, Physicians, Nurses And Thousands Of Other Health Care Providers Across North Carolina.
  • Announced Its Commitments To Provide Financial Support To Members, Employers, Providers, And Community Organizations To Address The COVID-19 Crisis  Will Reach Up To $593 Million – With $318 Million Dedicated To Improving Access To Care And $275 For Addressing Cash Flow Challenges Facing Members, Employers And Providers.

(“The Latest Updates On COVID-19,” Blue Cross Blue Shield North Carolina, 2/10/20; Blue Cross Blue Shield Of North Carolina, “Blue Cross NC To Speed Payments To Providers, Implement New Support Measures For Front Line Health Care Workers,” Press Release, 4/9/20; Blue Cross Blue Shield Of North Carolina, “Blue Cross NC’s Unprecedented COVID-19 Commitment Nearly $600 Million In Support Of Members, Employers And Providers,” Press Release, 4/24/20)

Blue Cross Blue Shield of North Dakota

  • Allowing Customers To Have 62 Days To Pay Their Premiums (Which Is An Extension From The Current 31-Day Requirement) For All Members With Individual Plans Or Small Group Coverage (Businesses With Under 50 Employees).
  • Blue Cross Blue Shield Of North Dakota Announced Its Caring Foundation Has Given $150,000 To Nonprofit Organizations Working To Address The COVID-19 Crisis.  $75,000 Will Go To The Eight United Way Agencies Across The State Of North Dakota, As Well As $75,000 To Nonprofits Dedicated To Serving Homeless Populations, Feeding Families, Providing Childcare And Offering Other Basic Needs To Individuals Most Affected By COVID-19.
  • Waiving Out-Of-Pocket Costs For The Treatment Of COVID-19, Including Hospital Stays And Outpatient Treatment.  This Applies To Members With Fully Insured Employer Sponsored Plans Or Individual Plans.

(Blue Cross Blue Shield Of North Dakota, “BCBSND Expands Support for Members, Employer Groups,” Press Release, 3/27/20; Blue Cross Blue Shield Of North Dakota, “BCBSND Caring Foundation Commits $150,000 To COVID-19 Response,” Press Release, 4/15/20; “Expanded Coverage For COVID-19,” Blue Cross Blue Shield Of North Dakota, Accessed 4/16/20)

Blue Cross Blue Shield of Nebraska

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Waiving Cost-Sharing For Telemedicine.

(“How Blue Cross And Blue Shield Of Nebraska Is Responding To The Coronavirus – And What You Need To Know,” Blue Cross Blue Shield Nebraska, 3/13/20)

Blue Cross Blue Shield of New Mexico

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Contributing $1 Million To Address The Needs Of New Mexicans Impacted By The COVID-19 Crisis, Which Will Focus On Food Security, Child And Senior Care, Providers And Health Care Access.

(Blue Cross Blue Shield Of New Mexico, “COVID-19 Coverage For BCBSNM Members,” Press Release, 3/7/20; Blue Cross Blue Shield Of New Mexico, “BCBSNM Lifts Restrictions On Early Fills For Members With Prime Therapeutics,” Press Release, 3/19/20; Blue Cross Blue Shield Of New Mexico, “Blue Cross And Blue Shield Of New Mexico Contributes $1 Million To Aid New Mexico’s COVID-19 Response,” Press Release, 4/16/20)

Blue Cross Blue Shield of Western New York

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Donated $100,000 To The Western New York COVID-19 Community Response Fund To Address The Most Critical And Immediate Community Needs Related To The Coronavirus, As Well As Other Efforts.
  • BlueCross BlueShield Of Western New York Is Sending Healthy Snack-Packs And Meals From Local Companies, Buffalo Strive And Jakes Cafe, To 1,500 Western New York Residents, On Behalf Of Their 1,500 Employees – A Symbolic Effort To Support The Dedicated Individuals Who Are On The Frontlines Serving Our Community During The COVID-19 Crisis.  BlueCross BlueShield Of Western New York Is Also Offering Members Free Access To A Digital Behavioral Health App, myStrength, Which Helps Users Combat Anxiety, Stress, Depression, Chronic Pain And Sleep Challenges.  The App Features Modules That Can Help Manage Heightened Stress And Feelings Of Social Isolation Due To COVID-19, As Well As Manage Their Overall Health.

(BlueCross BlueShield Of Western New York, “Statement From BlueCross BlueShield Of WNY President And CEO Dave Anderson,” Press Release, 4/2/20; BlueCross BlueShield Of Western New York, “BlueCross BlueShield Fuels The Frontline During COVID-19 Pandemic,” Press Release, 4/27/20) 

Blue Cross Blue Shield of Oklahoma

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Preventing Overcrowding At Emergency Rooms And Other Health Care Facilities During The COVID-19 Pandemic Through Deliver On-Demand Health Care Services.
  • Authorizing Any Member Who Received Treatment Outside Of Oklahoma Prior To March 15, 2020 To Continue Receiving Care Closer To Home If They Prefer Not To Travel During The COVID-19 Crisis.  Members Can Transition To An In-Network Provider In Oklahoma, Or BCBSOK Will Cover The Costs To See An Out-Of-Network Provider In Oklahoma At The In-Network Rate.

(Blue Cross Blue Shield Of Oklahoma, “Blue Cross And Blue Shield Of Oklahoma Will Waive Member Copays And Deductibles For COVID-19 Tests,” Press Release, 3/9/20; Blue Cross Blue Shield Of Oklahoma, “Blue Cross Blue Shield Of Oklahoma Temporarily Eliminating Telemedicine Copays,” Press Release, 3/19/20; Blue Cross Blue Shield Of Oklahoma, “In-Home Medical Care Helps Prevent Overcrowding At The ER,” Press Release, 3/26/20; Blue Cross Blue Shield Of Oklahoma, “BCBSOK Provides Continuity Of Life-Saving Treatments During COVID-19 Outbreak,” Press Release, 5/4/20)

Blue Cross Blue Shield of Rhode Island

  • Awarded $500,000 To Nine Local Organizations Committed To Improving Access To Affordable Housing. 
  • Streaming Virtual Fitness Classes Every Weekday At 10 A.M.  During The COVID-19 Crisis. 

(Blue Cross Blue Shield Of Rhode Island, “Blue Cross & Blue Shield Of Rhode Island Makes $500K Investment To Improve Access To Safe And Affordable Housing; Nine Local Agencies Receive Funding,” Press Release, 5/11/20; Blue Cross Blue Shield Of Rhode Island, “Blue Cross & Blue Shield Of Rhode Island Brings Popular Your Blue Store Fitness Classes To Rhode Islanders Through Facebook Live, Five Days A Week,” Press Release, 5/14/20)

Blue Cross Blue Shield of South Carolina

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • BlueCross BlueShield Of South Carolina And The BlueCross BlueShield Of South Carolina Foundation Have Joined Together With Senior Resources To Provide $1.6 Million To Expand Senior Resources’ Emergency Senior Nutrition Program, Which Is Giving Five Free Meals Weekly To Eligible Homebound Elderly.  The Contribution Is Anticipated To Provide 245,000 Meals.
  • Partnered with Charleston County Medical Society To Provide 300,000 Personal Protective Equipment Supplies To Independent Physicians In South Carolina.

(BlueCross BlueShield Of South Carolina, “Blue Cross And Blue Choice Health Plan Waive Cost-Sharing For In-Network COVID-19 Treatment,” Press Release, 4/2/20; Blue Cross Blue Shield Of South Carolina, “BlueCross BlueShield Of South Carolina And The BlueCross BlueShield Of South Carolina Foundation Join Forces With Senior Resources To Combat Food Insecurity For Vulnerable Elders In South Carolina,” Press Release, 4/28/20; BlueCross BlueShield Of South Carolina, “BlueCross BlueShield Of South Carolina And Charleston County Medical Society Join Forces To Bring 300,000 PPE Supplies To Independent Physicians In South Carolina,” Press Release, 5/1/20)

Blue Cross Blue Shield of Tennessee

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Expanding Access To Telemedicine.
  • Waiving Member Costs For Any Appropriate, FDA-Aligned COVID-19 Testing.
  • Allowing Early Prescription Refills And 90-Day Prescriptions To Avoid Increased Risk Of Exposure.
  • Expanding Access To Telehealth Services By Making Physician Now Visits Available At No Cost And By Covering Virtual Visits With Other Network Providers For Many Services.
  • Sharing Key Public Health Information, Such As Promoting Social Distancing And Warning Of Potential Scam Activity.
  • Donated A Total Of $3.25 Million To Six Food Banks Across The State To Help Them Meet Increased Community Needs.
  • Blue Cross Has Also Made Donations Of Personal Protective Equipment (PPE) To Some Tennessee Health Systems.
  • Adapting Prior Authorization Requirements And Billing Processes For Emergency Care Through May 31, 2020.
  • Working With Community News Partners To Help Educate On And Address Health Care Disparities.
  • Permanently Changed Its Coverage Of Virtual Visits With In-Network Providers.  Blue Cross Blue Shield Of Tennessee Began Covering Telephone And Video Visits With In-Network Providers In March 2020.  The Change Initially Included Primary Care Providers, Specialists And Behavioral Health Providers And Was Later Expanded To Include Occupational, Physical And Speech Therapy As Well As Applied Behavior Analysis Therapy Services.  All Of These Services Will Now Be Covered On An Ongoing Basis.

(Blue Cross Blue Shield Of Tennessee, “Members Will Not Be Responsible For Co-Pays Or Cost Sharing For FDA-Approved Testing,” Press Release, 3/6/20; Blue Cross Blue Shield Of Tennessee, “Blue Cross Expanding Telehealth Access With In-Network Providers,” Press Release, 3/17/20; Blue Cross Blue Shield Of Tennessee, “BlueCross To Cover Full Treatment Costs For COVID-19,” Press Release, 4/2/20; “BlueCross BlueShield Of Tennessee Response To COVID-19,” Blue Cross Blue Shield Of Tennessee, Accessed 4/17/20; Blue Cross Blue Shield Of Tennessee, “BlueCross Making In-Network Telehealth Services Permanent,” Press Release, 5/14/20)

Blue Cross Blue Shield of Texas

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Offering A Special Enrollment Period (SEP) For Its Insured Group Customers.
  • Contributed A $1 Million Donation To The Communities Foundation Of Texas To Help With COVID-19 Relief Efforts, Which Will Support Nonprofits Statewide Who Are Providing Critical Services Such As: Personal Protective Equipment (PPE) For First Responders, Childcare For First Responders And Health Care Professionals And Services For Senior Adults, Including Meal And Grocery Delivery. 
  • Donated $1 Million Grant To The Texas Restaurant Association’s TX Restaurant Relief Fund, Which Will Be Used To Keep Restaurant Operations Open And Employees Working, While Also Providing First Responders Across Texas With Meals To Show Appreciation For All They Are Doing During COVID-19 Crisis.  In Addition To Providing More Than 150,000 Meals To First Responders, The BCBSTX Grant Will Provide Support To More Than 100 Independently Owned Restaurants, 670 Whataburgers And More Than 220 Chipotles Across Texas. 

(Blue Cross Blue Shield Of Texas, “Blue Cross And Blue Shield Of Texas Will Waive Member Copays And Deductibles For COVID-19 Tests,” Press Release, 3/7/20; Blue Cross Blue Shield Of Texas, “Blue Cross And Blue Shield Of Texas Launches Special Enrollment Period For Some Employers,” Press Release, 4/2/20; Blue Cross Blue Shield Of Texas, “Communities Foundation Of Texas Receives $1 Million Donation From Blue Cross And Blue Shield Of Texas To Aid COVID-19 Relief Efforts Across Texas,” Press Release, 4/17/20; Blue Cross Blue Shield Of Texas, “Blue Cross And Blue Shield Of Texas Funds $1 Million Grant To TX Restaurant Relief Fund,” Press Release, 4/21/20)

Blue Cross Blue Shield Of Vermont

  • Opened An Emergency COVID-19 Special Enrollment Period Starting On March 20, 2020 For The Uninsured To Enroll In Health Plan Coverage.
  • Waiving Cost-Sharing For COVID-19 Testing.
  • Expanding Access To Telemedicine.

(“Coronavirus Update,” Blue Cross Blue Shield Of Vermont, Accessed 4/5/20)

Blue Cross Blue Shield of Wyoming

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits And Waived Prior Authorization Requirement For Refill.
  • Blue Cross Blue Shield Of Wyoming Has Donated $100,000 To Support Local Anti-Hunger Programs Throughout The State.

(Blue Cross Blue Shield Of Wyoming, “Blue Cross Blue Shield Of Wyoming To Waive Out-Of-Pocket Costs For COVID-19 Treatment,” Press Release, 4/3/20; Blue Cross Blue Shield Of Wyoming, “Blue Cross Blue Shield Announces Donation To Support The Wyoming Hunger Initiative,” Press Release, 4/28/20)

Bright Health

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Early Refill Limits On Prescriptions.
  • Waiving Ride Limits For Non-Emergency Visits To The Doctor.
  • Offering Free COVID-19 Telemedicine.

(“Coronavirus And Coverage,” Bright Health, Accessed 3/19/20)

Cambia

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Early Refill Limits On Prescriptions.
  • Promoting Telehealth Options, And In-Network Providers Can Provide Telehealth Services At The Same Cost As An In-Person Visit.
  • Invested More Than $3 Million To Meet Emerging Needs Created By The COVID-19 Crisis.  The Investments Will Go To Four Community Health Associations That Support The Work Of Federally Qualified Health Centers Across Idaho, Oregon, Utah, And Washington.  The New Funding Also Supports The Development Of Tools And Resources For Health Care Providers On The Front Lines Of The Crisis.

(Mark Ganz, “Caring For Each Other In Our New ‘Normal,’” Cambia, 4/10/20; Cambia Health Foundation, “Cambia Health Foundation Commits $3 Million To Address COVID-19 Immediate Impacts,” Press Release, 5/5/20)

Capital Blue

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Suspending Prior Authorization For Diagnostic Tests And Covered Services.
  • Waiving Early Refill Limits On Prescriptions.
  • Offering Free Telemedicine To Members And Discounted Visits To The Public.
  • Waiving Member Cost Share (Copays, Coinsurance, And Deductibles) Through May 1, 2020, For In-Network, Inpatient Hospital Treatment For COVID-19.  This Cost Waiver Applies To Medicare And Fully Insured Individual And Commercial Group Members.  (Large, Self-Insured Groups May Choose To Offer This Waiver For Their Employees.) 
  • Enhancing Coverage For BlueCross Dental Plans By Covering In-Network TeleDentistry Consultations With No Member Cost Share Through May 15.  During This Time, Frequency Limits For Eligible Evaluations Will Be Waived And Covered TeleDentistry Exams Will Not Count Toward A Member’s Annual Oral Exam Frequency Allowance.  BlueCross Dental Members May Use TeleDentistry To Consult With A Dentist Through Video Conference Or By Sending Images For Review About Pain, An Abscess Or Other Urgent Issue.
  • Increasing Funding To Food Banks And Other Community Organizations In Pennsylvania – As Well As Providing Meals To Health Care Workers, First Responders, And Nursing Home Staff And Residents –To Help Communities And Front Line Workers During The COVID-19 Crisis.

(Capital Blue, “Capital Blue Cross Temporarily Modifies Coverage To Help Members Deal With Spread Of COVID-19,” Press Release, 3/9/20; Capital Blue, “Capital Blue Cross Offers Free Medical Virtual Care Visits For All Eligible Members, Extends A Discount To General Public,” Press Release, 3/12/20; Capital Blue, “Capital BlueCross Waives Additional Costs During COVID-19 Pandemic,” Press Release, 4/20/20; Capital Blue, “Capital BlueCross Increases Food Aid During COVID-19 Pandemic,” Press Release, 4/21/20)

Capital District Physicians’ Health Plan

  • Waiving Cost-Sharing For COVID-19 Testing.  This Change Is Retroactive For All COVID-19 Treatment, Including Hospitalizations, Testing, And Office Visits With In-Network Providers.
  • Offering Free COVID-19 Telemedicine.
  • Assisting Patients And Families Through A Virtual Setting With The Following:
    • Providing Emotional Support To Members, Families, And Caregivers;
    • Providing Daily Communication Updates Between Hospital Staff, Patients, And Families;
    • Collaborating With Hospital Care Teams To Customize Discharge Planning;
    • Identifying Any Barriers To Care, Such As Access To Food, Medication, And Transportation;
    • Identifying Any Community Resources/Support Services Needed Post-Discharge; And
    • Facilitating Post-Discharge Phone Calls And Support.
  • Capital District Physicians’ Health Plan Has Partnered With Brook Health To Offer The Brook Personal Health Companion To Members And Non-Members For Free During The COVID-19 Crisis.  The Health Companion Is A Smartphone App That Can Provide Patient Support In Areas Including Healthy Meal Ideas, Blood Pressure Management And Sleep Support.

(“Coverage for COVID-19,” Capital District Physicians’ Health Plan, Accessed 4/14/20; Capital District Physicians’ Health Plan, “CDPHP Patient Care Team Connects Patients, Doctors, And Loved Ones During COVID-19 Crisis,” Press Release, 4/16/20; Capital District Physicians’ Health Plan, “CDPHP Partners With Brook Health To Provide Free Community Resource To Combat COVID-19 Crisis,” Press Release, 4/28/20)

CareFirst

  • Providing 24-Hour Nurse Advice Line.
  • Waiving Cost-Sharing For Telemedicine.
  • Offering Prescription Refill Deliveries And Encouraging 90-Day Refills. 
  • Offering Financial Flexibility For Members And Groups That Are Experiencing Economic Hardship.
  • Offering Employees Who Are Licensed Nurses And Behavioral Health Practitioners The Opportunity To Volunteer Their Time, Resources And Expertise During The COVID-19 Pandemic.
  • Will Offer A New Accelerated Payment Program To An Array Of Healthcare Providers Experiencing Financial Strain Due To The COVID-19 Pandemic. 
  • Carefirst’s Combined Provider-Focused Efforts Will Result In Over $170 Million In Direct Support Of The Healthcare Delivery System During The Pandemic.
  •  Accelerating Funds That Would Otherwise Not Be Available During The Pandemic Or Have Been Paid Later In 2020 And 2021.
  • Maryland State Medical Society (MedChi) Also Announced A Partnership To Provide MedChi Independent Physician Practices With Five Or Fewer Members, A Year Of Complimentary Access To DrFirst’s Backline Telehealth Platform For Physicians Who Enroll Between March 1st And December 31st Of 2020.  DrFirst Is A Maryland-Based Company That Offers Secure Telehealth Services.

(“Member Updates & Information,” CareFirst, Accessed 3/19/20; CareFirst, “CareFirst BlueCross BlueShield Announces Financial Flexibility Options During Coronavirus Pandemic,” Press Release, 3/26/20; CareFirst, “CareFirst BlueCross BlueShield Announces Volunteer Program For Coronavirus Response And Relief,” Press Release, 3/27/20; CareFirst, “CareFirst BlueCross BlueShield Accelerates Over $170 Million In Payments And Support To Healthcare Providers In Response To Coronavirus Pandemic,” Press Release, 4/10/20; CareFirst, “CareFirst BlueCross BlueShield And Maryland State Medical Society (MedChi) Announce Partnership To Provide Physicians Access To Telehealth Platform,” Press Release, 4/11/20)

CareOregon

  • Reallocating $1 Million Of Funding Through Its Community Giving Grant Program To Assist Local Organizations And Help Them Continue To Offer Food Security, Shelter And Rental Assistance To Our Communities.
  • CareOregon Is Taking Actions To Support Providers During The COVID-19 Crisis, Including:
    • Offsetting Lost Revenue By Paying Providers A Lump Sum Advance For Visits That Would Have Been Conducted In March, April, May And June 2020.
    • Releasing The Majority Of State Incentive Payments Earlier Than Normal To Give Clinics Needed Access To Money For COVID-19 Mitigation.
    • Delaying The Implementation Of New Alternative Payment Methodology (APM) Contracts And Maintaining PMPM Payments At Current Respective Clinic Levels.
    • Expediting Approvals For Temporary Housing Support For Members Suspected To Have COVID-19, Including Helping Secure Hotel/Motel Stays For Houseless Members Who Are At Risk For Transmission
    • Working With Providers To Supply Flip Phones And Simple Smart Phones To Members As The Delivery Of Care Moves To Telehealth.

(CareOregon, “Letter To The Community From Eric C. Hunter, President And Chief Executive Officer Of CareOregon,” Press Release, 4/10/20; “Coronavirus (COVID-19) Member Information,” CareOregon, Accessed 5/6/20)

CareSource

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Partnering With Community Food Bank To Deliver Food Boxes To Seniors Below The Poverty Line.

(CareSource, “No Out-Of-Pocket Costs For Coronavirus Testing For Caresource Members,” Press Release, 3/9/20; CareSource, “CareSource And The Foodbank, Inc. Partner To Ensure Dayton Seniors Are Prepared For Potential Coronavirus Quarantines,” Press Release, 3/11/20)

CenCal Health

  • Delivering, 100,000 Disposable Face Masks, 100,000 Disposable Gloves And 20,000 Protective Gowns In Order To Protect And Support Local Health Care Workers During The COVID-19 Crisis.

(CenCal Health, “CenCal Health Procures PPE For Central Coast Hospitals, Clinics,” Press Release, 4/27/20)

Centene Corporation

  • Waiving All Cost-Sharing And Preauthorization For COVID-19 Testing.
  • Waiving Cost-Sharing For COVID-19 Treatments In Doctor’s Offices Or Emergency Rooms And Services Delivered Via Telehealth.
  • Waiving Prescription Refill Limits.
  • Expanding Access To Certain Telehealth Services.
  • Relaxing Restrictions On Home Or Mail Delivery Of Prescription Drugs.
  • Creating A Medical Reserve Leave Policy To Support Clinical Staff Who Want To Join A Medical Reserve Force And Serve Their Communities During The COVID-19 Pandemic.  The New Policy Will Provide Paid Leave And Benefits For Up To 3 Months Of Volunteer Service.
  • Assisting Its Network Providers In Seeking Benefits From The Small Business Administration (SBA) Through The CARES Act.  As Part Of The Provider Program, The Company Has Launched A Dedicated Online Portal Where Providers Can Research Benefits They May Be Eligible For And Work Directly With Experts To Apply For Them.
  • Centene Has Also Created A Comprehensive Financial Aid Package In Response To The Unprecedented Needs Of Safety Net Providers Including Federally Qualified Healthcare Centers, Behavioral Health Providers And Community-Based Behavioral Health Organizations, And Long-Term Service And Support Organizations Operating On The Front Lines Of The Pandemic.
  • Partnering With Feeding America’s Network Of Food Banks To Donate 1 Million Meals A Month For 12 Months To Feed Communities All Over The Country.
  • Purchasing 50,000 Gift Cards For Use On Essential Items.
  • Supporting The Disability Community Affected By The COVID-19 Pandemic By:
    • Establishing An Emergency Registry For Members With Long-Term Services And Supports.
    • Establishing Onsite Disability Liaisons At COVID-19 Super Sites. 
    • Addressing Social Determinants Of Health To Support The Unique Needs Of Members With Disabilities By:
      • Augmenting Service Coordination Activities Through Peer Supports And Skills Training For Members With Disabilities.
      • Providing Grants To Area Agencies On Aging For Groceries And Meal Deliveries For Members With Disabilities Who Have Had A Disruption Of Natural Supports.
      • Matching Funds In Partnership With Organizations, Such As, Workforce Development Boards And Other Safety Net Organizations, To Train The Direct Care Workforce And Support Unemployed Individuals By Preparing Them For A Career In Health Care.
      • Offering Access To The Provider Accessibility Initiative COVID-19 Web Series To Provide Timely Recommendations From Experts With Disabilities On How Providers And Organizations Can Deliver Disability-Competent Care During The Pandemic And Future Emergencies.
  • Created A Medicaid Telehealth Partnership With The National Association Of Community Health Centers To Help Federally Qualified Health Centers (FQHC) Quickly Ramp-Up Their Capacity To Provide Telehealth Solutions To Meet The Needs Created By The COVID-19 Crisis.  Centene Is Dedicating $5 Million To The Partnership’s Efforts, Which Will Be Used To Purchase Equipment And Provide Training And Technical Assistance To FQHCs.
  • Centene Is Collaborating With Quest Diagnostics To Increase Access To Real-Time Reverse Transcription Polymerase Chain Reaction (rRT-PCR) COVID-19 Testing In Critical Areas Of Need Across The Country.   Through This Collaboration, Centene Will Facilitate The Distribution Of 25,000 Quest COVID-19 Test Kits Each Week To Federally Qualified Health Centers In Ten States Or Districts Across The Country.
  • Centene Is Making Investments To Support Communities That Are Experiencing Elevated Levels Of Stress And Mental Strain Caused By An Increase In Grief, Loss, Economic Pressure, Unemployment And Social Isolation Due To The COVID-19 Crisis.
    • Partnering With Allegheny Health Network And The CARES Institute At Rowan University To Fund 25 Virtual Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Training Cohorts.
    • Directing Funds To The Crisis Text Line To Support Their ‘For The Frontlines’ Initiative.
    • Partnering With Peer Warmlines, Which Are Dedicated Call Centers For Mild To Moderate Behavioral Health Needs, In States Hardest Hit By COVID-19, Including California, Michigan, New York, New Jersey, Louisiana, Illinois And Florida.  As Part Of This Partnership, Centene Will Allocate Funds To Assist Warmlines In Meeting The Demand For Increased Capacity Brought On By The COVID-19 Crisis.
    • Donating To The National Council For Behavioral Health’s COVID-19 Relief Fund, Specifically For The Provision Of Mental Health First Aid. 
  • Collaborating With States To Release www.ConnectToCareJobs.com.  This New Website Serves As A Tool To Solve The Critical Problem Many Health Care Facilities Face During The COVID-19 Crisis – How To Fill Critical Staffing Gaps In A Timely Fashion. 
  • Convened A Group Of Medical, Non-Profit And Community Leaders To Form The Centene Health Disparities Task Force, Which Will Further Enhance Centene’s Leadership And Commitment To Ensuring Underserved Populations Have Access To Quality Health Care. 

(Centene Corporation, “Centene Taking Additional Steps To Protect Members’ Health Amid COVID-19 Outbreak,” Press Release, 3/12/20; Centene Corporation, “Centene Announces New Benefits For Employees During COVID-19 Pandemic,” Press Release, 4/6/20; Centene Corporation, “Centene Announces Provider Support Program To Assist Providers With Grant Writing, Small Business Loan Applications,” Press Release, 4/8/20; Centene Corporation, “Centene Announces New Community Investments To Address Social Determinants Of Health,” Press Release, 4/13/20; Centene Corporation, “Centene To Offer Resources For The Disability Community Affected By COVID-19; Company Expands Support To Safety Net Organizations,” Press Release, 4/16/20; Centene Corporation, “Centene To Equip Critical Medicaid Providers With Telehealth Resources,” Press Release, 4/22/20; Centene Corporation, “Centene And Quest Diagnostics Team Up To Increase Access To COVID-19 Testing,” Press Release, 4/29/20; Centene Corporation, “Centene To Invest In Critical Mental Health Resources,” Press Release, 5/4/20; Centene Corporation, “Advancing States Announces Release Of ConnectToCareJobs.com,” Press Release, 5/11/20; Centene Corporation, “Centene Announces Health Disparities Task Force,” Press Release, 5/18/20)

Cerner

  • Utilizing Its Electronic Health Records Technology To Help Health Systems Better Screen And Monitor Their Patient Populations.
  • Advancing Telehealth Solutions To Better Enable In-Home Care And Mitigate Community Spread Of COVID-19.

(Healthcare Leadership Council, “Healthcare Industry Actions To Protect Patients During The COVID-19 Pandemic,” Press Release, 3/26/20)

Cigna

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telehealth Screenings For COVID-19.
  • Providing A Dedicated COVID-19 24-Hour, Toll Free Resource Center And A Second Phone Line For Customers. 
  • Virtually Treating Routine Medical Examinations By In-Network Physicians During The Outbreak.
  • Providing Free Home Delivery Of Up To A 90-Day Prescription Supply And 24/7 Access To Pharmacists.
  • Giving 10 days (80 hours) Of Emergency Paid Time Off For Colleagues For COVID-19 Related Absences Through 2020.
  • Providing Premium Compensation And Additional Assistance To Reward Its Employees Who Must Continue To Work Onsite.    
  • Mandating All Employees With The Capability To Work From Home To Do So Immediately.
  • Providing Extensive Resources And Tools For Its Colleagues To Help Effectively Manage Feelings Of Fear, Anxiety, And Stress.
  • Accelerating Patient Transfers To Make It Easier For Hospitals To Focus On Treating COVID-19.
  • Waiving Prior Authorization For The Transfer Of Non-COVID-19 Patients.
  • Waiving Customer Cost-Sharing And Co-Payments For All Treatments Related To The Coronavirus Strain COVID-19. 
  • Providing Medications To Washington University School Of Medicine In St. Louis To Initiate A Clinical Trial That Will Evaluate Antimalarial And Antibiotic Treatments For COVID-19.
  • Launching A Pilot Program To Increase Social Connectivity Among Its Medicare Advantage (MA) Customers During The COVID-19 Pandemic.
  • Launched Dental Virtual Care, Which Will Be Available Through Cigna’s Growing Network Of Dental Providers Who Offer Teledentistry.  Cigna Dental Virtual Care Will Be Available This Month To Over 16 Million Dental Customers Enrolled In Cigna’s Employer-Sponsored Insurance Plans At No Cost Through May 31, 2020.  Cigna Is Also Partnering With The TeleDentists, A National Virtual Care Dental Provider With More Than 300 Dentists.  Through A Video Consultation, Licensed Dentists Can Triage Urgent Situations Such As Pain, Infection, And Swelling And Guide The Customer On Next Steps.  If Necessary, The Dentist Will Prescribe Medications, Such As Antibiotics And Non-Narcotic Pain Relievers.
  • Launched The Brave Of Heart Fund With New York Life Insurance Company To Provide Grants To The Families Of Frontline U.S. Health Care Workers Who Lost Their Lives In The Fight Against COVID-19 With The Goal To Raise More Than $100 Million.
  • Expanding Its Digital Capabilities To Help Customers With COVID-19 By Providing Real-Time, Personalized Support.  These New Virtual Solutions Will Help Rapidly Identify And Assist Cigna Customers Who Arrive In Emergency Room Settings With COVID-19 Symptoms, And Support Those Who Are Actively Recovering At Home.
  • Partnering With Collective Medical To Identify Customers, In Real-Time, Checking Into Emergency Care Settings With COVID-19 Symptoms.  With This Information, Cigna Care Advocates Can Quickly Engage These Customers And Connect Them With Programs To Support Whole Person Health, Such As Care Management, Remote Patient Monitoring And Behavioral Health Support.
  • Providing Customers With Mild To Moderate COVID-19 Symptoms Access To An Interactive Digital Tool While They Recover At Home.  Cigna Has Partnered With Medocity To Create A Simple Solution, Medocity For Cigna, Which Allows Customers To Track Their Symptoms, Connect With Care Advocates And Access Behavioral And Emotional Supportive Resources.

(Cigna, “Cigna Covers Cost Of Coronavirus Tests For Customers,” Press Release, 3/5/20; Cigna, “Cigna Takes Additional Actions To Protect Customers And Communities Against COVID-19,” Press Release, 3/13/20; Cigna, “Cigna Expands Benefits To Support And Protect Its Workforce In Response To COVID-19,” Press Release, 3/20/20; Cigna, “Cigna Makes It Easier For Hospitals To Focus On Covid-19 By Helping Accelerate Patient Transfers,” Press Release, 3/23/20; Bruce Japsen, “Cigna, Humana Waive Patient Out-Of-Pocket Costs For All Coronavirus Treatment,” Forbes, 3/29/20; Cigna, “Cigna And Express Scripts Partner With Buoy Health To Offer Digital Covid-19 Screening Tools,” Press Release, 4/3/20; Cigna, “Cigna Helps Accelerate Research For A Covid-19 Treatment By Donating Medications To Washington University School Of Medicine’s Clinical Trial, Press Release, 4/9/20; Cigna, “Cigna Takes Action To Support Social Connections For Seniors During Covid-19 Pandemic,” Press Release, 4/13/20; Cigna, “Cigna Launches Dental Virtual Care To Improve Access And Protect Customers In Response To Covid-19,” Press Release, 4/14/20; Cigna, “Cigna Foundation And New York Life Foundation Partner To Launch Brave Of Heart Fund To Support The Families Of Front-Line Healthcare Workers Who Give Their Lives In The Covid-19 Fight,” Press Release, 4/21/20; Cigna, “Cigna Takes Action To Protect Its Customers From Covid-19 Surprise Bills,” Press Release, 5/6/20; Cigna, “Cigna Launches Real-Time Digital Capabilities To Assist Covid-19 Positive Customers,” Press Release, 5/14/20)

CommunityCare

  • Covering All Allowable Costs For Treatment Of COVID-19 For Fully Insured Employer Groups, Medicare Advantage, And Individual/Family Members.  This Policy Will Waive All Copays, Coinsurance And Deductibles To Cover Treatment Of COVID-19 Through May 31.
  • CommunityCare Members Also Have 100% Coverage When Accessing Their In-Network Providers Who Are Participating In Providing Telemedicine Services.

(CommunityCare, “Coronavirus (Covid-19) Testing And Treatment Coverage, Press Release, 4/3/20)

ConnectiCare

  • Covering Telehealth Visits For Covered Medical And Mental Health Services At No Cost Through May 31, 2020.
  • Launched A “Peace Of Mind” Initiative To Provide Members With Additional Support During The COVID-19 Crisis By Calling Members Who May Be More Vulnerable To COVID-19 Due To Medical Conditions Or Age And Providing Critical Information To Help Keep Them Safe.

(ConnectiCare, “ConnectiCare Provides Members With Additional Support During COVID-19 Pandemic,” Press Release, 3/23/20; ConnectiCare, “ConnectiCare Announces ‘Peace Of Mind’ Initiative To Support Members During COVID-19 Pandemic,” Press Release, 4/9/20)

Dean Health Plan

  • Waiving In-Network Cost-Sharing For COVID-19 Testing.
  • Offering No Cost Telemedicine.
  • Providing 24-Hour Nurse Advice Line.
  • Waiving In-Network Cost Sharing For COVID-19 Treatment. 

(“Coronavirus COVID-19: Update On Coverage For Testing,” Dean Health Plan, 3/12/20; “How Is Dean Health Plan Covering COVID-19 Testing And Treatment?,” Dean Health Plan, Accessed 4/14/20)

Delta Dental of Arizona

  • Donating $500,000 To The 23 Federally Qualified Health Centers Across The State.
  • Offering Claims Advances To Network Dentists Affected By COVID-19, Which Will Allow Arizona Dental Offices To Receive An Advance Of Up To $50,000 From The Dental Insurance Company.
  • Providing A 25 Percent Premium Credit To Its Fully Insured Group Dental Clients, Which Provides More Than $3 Million In Relief To More Than 2,900 Companies Statewide. 

(Delta Dental, “Delta Dental Of Arizona Announces Advance Payment Program To Aid Dental Practices Amid COVID-19,” Press Release, Accessed 4/21/20; Delta Dental, “Delta Dental Of Arizona Providing $500,000 COVID-19 Aid To Arizona’s Federally Qualified Health Centers,” Press Release, 4/23/20; Delta Dental, “Delta Dental Of Arizona Extends Its COVID-19 Relief For Group Dental Customers,” Press Release, 5/1/20)

Delta Dental of Arkansas

  • Committed A Total Of $6.5 Million In Emergency Financial Assistance To Dental Practices In Arkansas Who Are Limited To Providing Only Emergency Services During The COVID-19 Crisis.
  • Offering A Total Of $500,000 In Grants To Community Organizations For Projects Directly Related To COVID-19.

(Delta Dental, “Delta Dental Of Arkansas Provides Financial Assistance To Arkansas Dental Practices And Qualifying Non-Profits Amid COVID-19 Crisis,” Press Release, 3/31/20)

Delta Dental of California

  • Announced That Delta Dental Community Care Foundation Is Making $5 Million In Funding Available To Organizations Across Its 15-State Service Area That Are At The Forefront Of Helping The Communities Most Impacted By COVID-19.
  • Establishing A $200 Million Loan Program To Provide Economic Assistance And Post-COVID-19 Pandemic Relief For Its Independent Provider Network Across 15 States And The District Of Columbia.  As Part Of This Aid, Delta Dental’s Co-Sponsored Loan Program Will Include Interest Subsidies, Principal Deferment, And Enable Providers To Refinance Other Business Loans And Get Working Capital.
  • Announced The Delta Dental Community Care Foundation Is Providing $2 Million In Funding For Organizations — Including Medical Clinics And Community Service Organizations — In New York State To Help Vulnerable Populations Affected By The COVID-19 Crisis.

Delta Dental, “Delta Dental Community Care Foundation Announces $5 Million In Funding For COVID-19 Response,” Press Release, 3/24/20; Delta Dental, “Delta Dental Of California Announces $200 Million COVID-19-Related Financial Aid Program To Support Its Independent Network Providers,” Press Release, 4/15/20; Delta Dental, “Delta Dental Community Care Foundation Pledges $2 Million In Funding To Support New York State Organizations Responding To Covid-19,” Press Release, 4/21/20)

Delta Dental Of Iowa

  • Committing $10.5 Million In Grants To COVID-19 Relief Programs To Help Iowa Dentists And Nonprofits.

(Delta Dental, Delta Dental Of Iowa Announces $10.5 Million In Relief Programs To Assist Iowa Dentists And Nonprofits, Press Release, 3/23/20)

Delta Dental of Kentucky

  • Committing Approximately $5 Million To Help Kentucky Dental Practices Who Have Lost Income Since All Non-Emergency Medical And Dental Procedures Have Been Paused.

(Staff, “Delta Dental Of Kentucky Designates Millions To Help Support Dental Providers, WBKO ABC, 4/15/20)

Delta Dental of Massachusetts

  • Made Three Contributions Totaling $200,000 To Support Massachusetts Non-Profits In Their Response To Community Needs During The COVID-19 Outbreak.

(Delta Dental, “Delta Dental Of Massachusetts Contributions To Boston, Worcester And Pioneer Valley Nonprofits Strengthen COVID-19 Community Responses,” Press Release, 4/8/20)

Delta Dental of Missouri

  • Donating $500,000 To Organizations Providing COVID-19 Relief Efforts In Missouri, And In South Carolina, Where The Company Does Business As Delta Dental Of South Carolina.

(Delta Dental, “Delta Dental Of Missouri Donates $500,000 To Organizations Providing Covid-19 Relief Efforts,” Press Release, 4/1/20)

Delta Dental of Virginia

  • Made A $1 Million Contribution To Support Virginia’s Dental Practices And Their Patients, Provide Financial Assistance For Safety Net Dental Clinics, And Support Local Non-Profits Working To Meet Needs In Their Communities.

Delta Dental, “Delta Dental Of Virginia Prioritizes Smiles With $1M Statewide Contribution To Support Virginians Impacted By COVID-19,” Press Release, 4/8/20)

EmblemHealth

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging 90-Day Prescription Refills.
  • Offering Prescription Delivery.
  • Expanded Telemedicine Benefits For Members, Waiving All Cost Sharing For Telehealth Services And Expanding Services Available Via Telehealth.   
  • Supporting The Local Food Banks It Partners With Through Neighborhood Care Through Donations And Has Amended Its Paid Time Off Policy For Clinically Trained Qualified Employees To Answer The State’s Call To Serve.

(“Coronavirus [COVID-19] Frequently Asked Questions,” EmblemHealth, Accessed 3/19/20; “Coronavirus [COVID-19] Frequently Asked Questions,” EmblemHealth, Accessed 4/9/20)

Empire BlueCross BlueShield

  • The Empire BlueCross BlueShield Foundation Has Committed More Than $200,000 To Organizations To Fight Food Insecurity In New York.  Of The $200,000, Empire Has Made Contributions Of $50,000 Each To City Harvest And Food Bank For New York City, Which Will Support Local Families During The COVID-19 Crisis.

(Empire BlueCross BlueShield, “Empire BlueCross BlueShield Foundation Commits Funding To Combat Food Insecurity As New Yorkers Continue To Confront COVID-19 Crisis,” Press Release, 4/29/20)

Excellus Blue Cross Blue Shield

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telehealth Screenings For COVID-19.
  • Waiving Prior Authorization For Diagnostic Tests And For Covered Services That Are Medically Necessary And Consistent With CDC Guidance For Members Diagnosed With COVID-19.

(Excellus BCBS, “Excellus BCBS Working On Behalf Of Members, Employers And Providers To Respond To COVID-19 Pandemic,” Press Release, 3/25/20)

Fallon Health

  • Relaxing Administrative Procedures, Including Prior Authorization And Out-Of-Network Requirements.
  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Copays For COVID-19 Treatment.
  • Providing 90-Day Prescription Refills And Waiving Early Refill Limits.
  • Providing A Dedicated Hotline.
  • Waived Cost-Sharing For All COVID-19 And Non-COVID-19 Related Medically Necessary Telehealth Services For All Members, And It Will Be Effective While Massachusetts Is Under A State Of Emergency.

(“Information About Coronavirus [COVID-19],” Fallon Health, 3/13/20; “Information About Coronavirus [COVID-19],” Fallon Health, 4/20/20)

Fidelis Care

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telehealth Screenings For COVID-19.

(Fidelis Care, “Fidelis Care Expands Access To Telehealth Services To Support Members During COVID-19 Emergency,” Press Release, 4/9/20)

First Choice Health

  • Covering The Cost Of Telehealth And Virtual Care Services For Employers Via 98point6 Amid COVID-19 Crisis.

(First Choice Health, “First Choice Health Covers The Cost Of Telehealth And Virtual Care Services For Employers Via 98point6 Amid COVID-19 Crisis,” Press Release, 3/25/20)

Florida Blue

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging 90-Day Prescription Refills.
  • Waiving Early Prescription Refill Limits.
  • Encouraging Telemedicine.
  • Waiving Cost-Sharing Through May 31 For Its Members Who Must Undergo Treatment For COVID-19, Including In-Patient Hospital Admissions.  The Announcement Impacts All Florida Blue Members With Affordable Care Act, Medicare Advantage (Excluding Part D Drug Plans) And Other Individual Plans, As Well As All Fully Insured Employer Group Health Plans.
  • Florida Blue Is Offering A Dedicated COVID-19 Virtual Assistant On Its Public Websites At www.FloridaBlue.com And www.FloridaBlue.com/COVID19, Free And Available To Anyone.  The Assessment Function Of The New Virtual Assistant Pops Up Automatically On The Websites, And Guides Users Through Educational Content Or Through A Series Of Questions To Check For COVID-19 Symptoms And Related Risk Factors.  Based On The Assessment Results, The Tool Directs Users To Contact Their Primary Care Provider For Next Steps, To The Florida Blue Center Nurses For Answers To Commonly Asked Questions About COVID-19 And Connection To Community Resources, Or To Immediate Care Options As Needed.
  • Extending The Premium Due Date Through The End Of June 2020 For Customers Who Needed Extra Time To Pay Premiums As A Result Of The COVID-19 Crisis And Would Otherwise Have Been Subject To Termination Of Coverage.  Additionally, All Member Cost Sharing Payments For In-Network Primary Care Office And Telehealth Visits, As Well As Behavioral Health-Related Office, Outpatient And Telehealth Visits, Will Be Waived For Florida Blue’s Medicare Advantage Plan Members Through December 2020.  Florida Blue Will Also Waive Cost-Sharing For Its Members Who Must Undergo Testing And Treatment For COVID-19, Including In-Patient Hospital Admissions, Through August 1, 2020.

(Florida Blue, “Florida Blue Increasing Access To Health Care Services To Aid In Coronavirus Treatment,” Press Release, 3/6/20; Florida Blue, “Florida Blue Extends Grace Period For Payment Of Premiums,” Press Release, 3/26/20; Florida Blue, “Florida Blue Waives Cost-Sharing For COVID-19 Treatment,” Press Release, 3/31/20; Florida Blue, “COVID-19 Virtual Assistant Available Free To All On Florida Blue Websites,” Press Release, 4/27/20; Florida Blue, “Florida Blue Provides $100 Million In Health Care Cost Relief To Members Of Its Individual, Fully Insured Employer Group And Medicare Advantage Plans,” Press Release, 5/12/20)

Gateway Health

  • Waiving Cost-Sharing For COVID-19 Testing And Treatments.  This Applies To In-Network And Out-Of-Network Inpatient, Outpatient And Emergency Department Services Related To COVID-19.  The Decision To Waive Member Cost-Sharing Affects All Gateway Members Participating In Pennsylvania Medicaid HealthChoices And Medicare Assured Part C Plans.

(Gateway Health, “Gateway Health To Make Medical Care More Affordable For Members Impacted By COVID-19,” Press Release, 4/15/20)

Geisinger Health Plan

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing.
  • Relaxing Early Prescription Refill Limits.
  • Allowing 90-Day Prescription Refills.
  • Relaxing Restriction On Prescription Delivery.
  • Waiving Cost-Sharing For Telemedicine.
  • Expanded Telemedicine Services To Include Primary Care And 70 Other Specialties.  The Service Allows Patients To Speak To Providers In Real-Time About Colds, The Flu, Rashes, Diabetes, Mental Health Conditions, Neurological Conditions, And Much More.
  • Offering New Virtual And Telephonic Services To Members, Which Include Health Coaching, Population Health Programs, Behavioral Health Services, And Online Health Resources.  Geisinger Is Also Providing Tools, Information And Guides To Help Employers Keep Their Staff And Patrons Safe And Healthy.  This Online Resources Center Is Available At Go.Geisinger.Org/Businessresources And Includes Frequently Asked Questions, Best Practices, Guidance For Screening Employees, Signage Kits Promoting Handwashing And Social Distancing At The Workplace And More.  Virtual Consultations Are Also Available Upon Request.

(“Coronavirus Testing And Treatment Coverage,” Geisinger Health Plan, 4/3/20; Staff, “Geisinger Expands Telehealth Opportunities Amid COVID-19 Emergency,” NorthcentralPA.com, 4/13/20; Geisinger Health Plan, “Geisinger Providing Best Practices, Signage And Guidance For Employers,” Press Release, 5/14/20)

Gold Coast Health Plan

  • Launched A 24/7 Emergency Hotline For Members To Consult A Medical Professional About COVID-19 Or Other Health Issues.  The Service Is Available To Medi-Cal Beneficiaries And Will Help Them Decide If They Need Urgent Medical Care Or Can Take Care Of Symptoms At Home.

(Staff, “Gold Coast Health Plan Launches Hotline During COVID-19 Crisis,” VC Star, 3/26/20)

Harvard Pilgrim Health Care

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Allowing 90-Day Prescription Refills.
  • Announced The Harvard Pilgrim Health Care Foundation And ConvenientMD Have Partnered To Open A Drive-Thru COVID-19 Testing Site At Harvard Pilgrim Health Care’s Quincy Headquarters’ Parking Lot. 

(Harvard Pilgrim Health Care, “FAQs On Coronavirus Related Test Coverage, Telemedicine, Etc.,” Press Release, 3/12/20; Harvard Pilgrim Health Care, “Harvard Pilgrim Health Care Foundation Partners With ConvenientMD Urgent Care To Open Drive-Thru COVID-19 Testing Site In Quincy, Mass.,” Press Release, 4/2/20)

Hawaii Medical Service Association

  • Waiving Cost-Sharing For COVID-19 Testing And Treatment.

(“Information Members Should Know About Coronavirus And COVID-19,” Hawaii Medical Service Association, Accessed 4/6/20)

Health Alliance Plan

  • Waiving Cost-Sharing For COVID-19 Testing.
  • This Cost-Sharing Waiver Is Currently In Effect For Services Rendered Through June 30, 2020.  Health Alliance Plan Is Also Waiving Cost-Sharing For Individual, Fully Insured Group And Medicare Members Using Telehealth Services Through June 30, 2020, Even If The Service Is Not Related To COVID-19.

(Health Alliance Plan, “HAP Waives Cost-Sharing For COVID-19 Testing,” Press Release, 3/7/20; “Coronavirus (COVID-19) And Your HAP Coverage,” Health Alliance Plan, Accessed 4/16/20)

Health Net

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Providing California Medi-Cal Providers Grants Totaling $13.4 Million To Expand Telehealth Services.  

(Health Net, “Health Net Assisting Members In California During State Of Emergency Coronavirus COVID-19,” Press Release, 3/10/20; Health Net, “Health Net Rolls Out $5.9 Million In COVID-19 Assistance For Those Serving Medi-Cal Members,” Press Release, 4/2/20; Health Net, “California Medi-Cal Providers Receive Grants From Health Net Totaling $13.4 Million To Expand Telehealth Services,” Press Release, 5/6/20)

Health Care Services Corporation

  • Waiving Prior Authorization, Copays And Deductibles For COVID-19 Testing, In Line With CDC Guidance.
  • Offering A Special Enrollment Period For Some Employers.
  • Launch The Employed Clinician Volunteer Program For More Than 3,000 Employees, Who Are Medical Clinicians, Providing Them The Opportunity To Volunteer For Patient Care In Their Field For Up To 80 Hours Of Paid Time During Their Regular Scheduled Work Hours.

(Health Care Services Corporation, “Health Care Service Corporation COVID-19 Preparedness,” Press Release, 3/6/20; Health Care Services Corporation, “Health Care Service Corporation Launches Special Enrollment Period For Some Employers,” Press Release, 4/1/20; Health Care Services Corporation, “HCSC Supporting Provider And Hospital Partners On Front Lines Of The COVID-19 Outbreak,” Press Release, 4/20/20)

HealthFirst, Inc.

  • Waiving Co-Pays For In-Network COVID-19 Testing.
  • Offering Early Refills Of Prescriptions Including By Delivery.

(“Coronavirus [COVID-19] – What You Should Know,” HealthFirst Inc., Accessed 3/19/20)

HealthPartners

  • The HealthPartners Institute And Researchers At The University Of Minnesota Have Teamed Up With Developers To Create A Mobile App That Provides Users With Data About The Health Of Their Neighborhood, Helping Them Avoid Potential COVID-19 Hotspots.  The SafeDistance App Crowdsources Data Down To The Level Of People’s Census Block Groups, Which Usually Contain Around 1,500 People And Most Accurately Reflects Neighborhoods.

(HealthPartners, “HealthPartners, UMN Researchers Launch App To Fight COVID-19 At The Neighborhood Level,” Press Release, 4/22/20)

The Health Plan

  • Covering The Cost Of Copays, Co-Insurance And Deductibles For COVID-19 Testing For Commercial, Medicare And Medicaid Members When Recommended By A Medical Professional.  The Health Plan Is Also Waiving Cost Sharing Where Applicable For Telemedicine Visits For The Next 90 Days.

(“Important COVID-19 Information,” The Health Plan, Accessed 4/11/20)

Health Plan of San Joaquin

  • Waiving Costs For Screening, Testing, And Treatment For COVID-19.

(“Coronavirus,” Health Plan of San Joaquin, Accessed 4/7/20)

HealthPartners And Park Nicollet

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For In-Network Office And Urgent Care Visits Associated With COVID-19 Testing.
  • Delaying Routine Clinic Appointments And Elective Surgeries For The Safety Of Patients.

(“Information On Novel Coronavirus [COVID-19],” HealthPartners Park Nicollet, Accessed 3/19/20)

Highmark

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Covered Telemedicine.
  • Waiving Deductibles, Co-Insurance, And Copays For Members Who Require In-Network, Inpatient Hospital Care For COVID-19.  The Waiver Will Continue Through May 31, 2020.
  • Assisting Local Primary Care Physicians By Advancing Payments Made Through The True Performance Reimbursement Program.
  • Announced Its Commercial, Affordable Care Act And Medicare Advantage Members In Pennsylvania And Delaware Now Have Access To A Comprehensive, Technology-Enabled Opioid Use Disorder (OUD) Program To  Help Preserve Treatment Access And Promote Recovery During The COVID-19 Crisis And Beyond.
  • Highmark Has Collaborated With The Centers for Disease Control And Prevention Foundation And Microsoft To Develop And Launch The COVID-19 Symptom Checker Healthbot, Which Provides Guidance On Seeking Appropriate Medical Care When Necessary During The COVID-19 Crisis.

(Highmark, “Highmark To Cover Coronavirus Testing,” Press Release, 3/6/20; Highmark, “Highmark Waives Deductibles, Co-Insurance And Co-Pays For In-Network, Inpatient Hospital Care For Covid-19 Treatment,” Press Release, 4/2/20; Highmark, “Highmark Assists Primary Care Physicians During Covid-19 Crisis,” Press Release, 4/8/20; Highmark, “Highmark Expands Telehealth Opioid Treatment Program To Pennsylvania, Delaware During Covid-19 Crisis,” Press Release, 4/20/20; Highmark, “Highmark Introduces Online Tools To Check Covid-19 Symptoms; Enhance Customer Service,” Press Release, 4/27/20)

Horizon Health

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Extending Its Previously Announced Waiver Of All Member Cost-Sharing Obligations To Include All Covered Benefits Associated With Treatment For COVID-19.  The Policy, Retroactive To March 1, 2020, And In Place Through At Least June 30, 2020. 
  • Spending $2.35 Million To Donate 500,000 N95 Respirator Masks And 81,000 Face Shields To Governor Murphy’s Coordinated Response Effort.
  • Donated $2 Million To The New Jersey Pandemic Relief Fund, The Response And Support Organization Established By Tammy Murphy, The State’s First Lady.  With The Donation, Horizon Has Contributed $4.35 Million For Protective Equipment For Health Care Workers, Food And Social Services In Response To The COVID-19 Outbreak.  Horizon Has Also Expanded Paid-Time-Off For Volunteer Service To Provide Those Employees Answering New Jersey Governor Phil Murphy’s Health Care Professionals Call To Serve With 40 Hours Of Compensated Volunteer Time.  72 Doctors, Nurses, Pharmacists, And Clinicians From Horizon Have Volunteered And Are Awaiting Deployment.

(Horizon, “Horizon Announces Initial Steps To Support Members Through COVID-19 Outbreak,” Press Release, 3/6/20; Horizon, “Horizon Members Will Incur No Costs For Treatment Of COVID-19,” Press Release, 4/3/20; Horizon, “New Jersey Pandemic Relief Fund Efforts Get $2 Million Boost From Horizon,” Press Release, 4/13/20)

Humana

  • Waiving Telemedicine Costs For All Urgent Care Needs.
  • Allowing Early Prescription Refills For The Next 30 Days.
  • Providing A Toll-Free Customer Support Line.
  • Donating $500,000 To Support Coronavirus Relief And Recovery Efforts Through The Humana Foundation.
  • Expanding Availability Of Telehealth Services For Its Members To Help Reduce Exposure Risk From The Continued Spread Of COVID-19.
  • Working To Increase Capacity For Coronavirus Treatment. 
  • Waiving Customer Cost-Sharing And Co-Payments For All Treatments Related To The Coronavirus Strain COVID-19.
  • Providing Financial And Administrative Relief For The Health Care Provider Community Facing Unprecedented Strain During The Coronavirus Pandemic.
  • Expanding Its Policy Of Suspending Prior Authorization And Referral Requirements, Instead Requesting Notification Within 24 Hours Of Inpatient (Acute And Post-Acute) And Outpatient Care. 
  • The Humana Foundation, Philanthropic Arm Of Humana Inc., Announced It Will Deploy $50 Million In Immediate Short-Term And Long-Term Relief And Partner With National And Community Service Organizations To Help Those Disproportionately Impacted By The COVID-19 Health Crisis.  The Commitment, The Largest In The Foundation’s 38-Year History, Will Be Split Between Organizations That Support Essential Workers, Food Security, Behavioral Health And Community-Based Organizations.
  • Waiving Member Costs For All Primary Care And Behavioral Health Office Visits For Medicare Advantage Members And Is Delivering Safety Kits To Members.
  • Covering Costs For Millions Of Customers When They Are Ready To Ease COVID-19 Social Distancing And Return To The Doctor’s Office.
  • Eliminating Out-Of-Pocket Costs For Office Visits So Medicare Advantage Members Can Reconnect With Their Health Care Providers. 
  • Reducing Barriers To Care By Waiving In-Network Primary Care Costs, Not Only For COVID-19 Costs, But Also All Primary Care Visits For The Rest Of 2020.  In Addition, The Company Is Waiving Member Costs For Outpatient, Non-Facility Based Behavioral Health Visits Through The End Of Year, And Extending Telehealth Cost Share Waivers For All Telehealth Visits – Primary Care Physicans And Specialty, Including Behavioral Health, For In-Network Providers Through 2020.

(Humana, “Humana Takes Steps To Care For Members In Response To Coronavirus,” Press Release, 3/9/20; Humana, “Humana Foundation Donates $500,000 In Support Of Coronavirus Pandemic Relief And Recovery Efforts,” Press Release, 3/17/20; Humana, “Humana Expands Access To Telehealth Services To Help Reduce Coronavirus Risk,” Press Release, 3/24/20; Humana, “Humana Works To Increase Capacity For Coronavirus Treatment,” Press Release, 3/26/20; Bruce Japsen, “Cigna, Humana Waive Patient Out-Of-Pocket Costs For All Coronavirus Treatment,” Forbes, 3/29/20; Humana, “Humana Announces Health Care Provider Initiative To Help Ease Financial And Administrative Stress During Coronavirus Pandemic,” Press Release, 4/2/20; Humana Foundation, “Humana Foundation Commits $50M To Coronavirus Relief And Recovery Efforts,” Press Release, 4/30/20; Humana, “Humana To Waive Member Costs For All Primary Care And Behavioral Health Office Visits For Medicare Advantage Members, Delivers Safety Kits To Members,” Press Release, 5/5/20; Tom Murphy, “Humana Picks Up The Tab For Medicare Advantage Doctor Visits,” ABC News, 5/5/20; “Expanded Medicare Advantage Cost Share Waivers Effective May 1, 2020,” Humana, Accessed 5/6/20)

Independence Blue Cross

  • Waiving Cost-Sharing On COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Prescription Refills.
  • Waiving Cost-Sharing For Emergency Department Visits When Members Are Admitted To The Hospital Under These Same Conditions.  These Changes Are Effective March 30, 2020, And Will Extend Through May 31, 2020. 
  • Temporarily Suspending Prior Authorizations For Acute Inpatient Admissions From An Emergency Department At All In-Network Facilities For Members With A COVID-19 Diagnosis Through April 30.
  • Prior Authorization Requirements Are Temporarily Suspended For Transfers From Acute In-Network Inpatient Facilities To Post-Acute In-Network Facilities (Long-Term Acute Care Hospitals, Rehabilitation Or Skilled Nursing Facilities) For Any Diagnoses.
  • Waiving Cost Sharing Payments For All Primary Care Telemedicine Visits Through June 4.
  • Offering A Comprehensive COVID-19 Preparedness Tool Developed By Quil To Some Independence Members At No Cost.
  • Offering Members Access To An Emotional Wellness App, Stop, Breathe & Think, At No Cost Until June 14, 2020.
  • Expanding Its Temporary Suspension Of Prior Authorization For Acute In-Network Inpatient Admissions From The Emergency Department To Include All Diagnoses (Including COVID-19) And For In-Network Transfers And Transportation Between Facilities.  The Change, Which Is For Fully Insured Members, Takes Effect Immediately And Will Remain In Effect Until June 4, 2020.

(“Independence Response To COVID-19 [Coronavirus],” Independence Blue Cross, 3/16/20; Independence Blue Cross, “Independence Waives Cost-Sharing For COVID-19 Inpatient Treatment,” Press Release, 4/3/20; Independence Blue Cross, “Independence Blue Cross Offers Quil COVID-19 Preparedness Tool To Members,” Press Release, 4/9/20; Independence Blue Cross, “Independence Provides Members Access To Emotional Wellness App At No Cost,” Press Release, 4/14/20; Independence Blue Cross, “Independence Expands Suspension Of Prior Authorization Beyond COVID-19 Diagnoses,” Press Release, 4/22/20)

Independent Health

  • Expanding Its Partnership With Brook, A Seattle-Based Technology Company, To Offer The Western New York Community Free Access To The Brook Personal Health Companion App For The Duration Of The COVID-19 Health Emergency.
  • Waived Copayments And Cost-Sharing For COVID-19 Medical Testing, Diagnosis And Treatment For Its Fully Insured Employer Groups, Medicare Advantage, Medicaid And Individual Plan Members.  In Addition, Independent Health Is Covering In-Network Telehealth/Telemedicine Services, Whether Or Not It Is COVID-19 Related, To Encourage Social Distancing And Help Reduce The Spread Of COVID-19.  There Will Be $0 Copay Or Cost-Sharing For These Services.
  • Implemented A Global Payment Reimbursement Model To Help Primary Care Practices During The COVID-19 Crisis.  
  • Partnered With Several Primary Care Practices To Connect Members With Primary Care Physicians.
  • Allowing Members Who Are Considered To Be At Higher Risk As Defined By CDC Guidelines To Obtain An Early Refill Of Their Medication If Needed.

(Independent Health, “Independent Health Partners With Brook Personal Health Companion To Provide Western New York Community Access To Health Support During COVID-19 Emergency,” Press Release, 4/1/20; “COVID-19 Coronavirus Update,” Independent Health, Accessed 5/11/20)

Indiana University Health

  • Expanding Testing For The SARS-Cov-2 Virus, Which Causes COVID-19, To Any Health Care Worker Or First Responder In Indiana Who May Have Been Exposed To The Virus.  This Includes Health Care Workers Serving At Non-IU Health Facilities.

(Indiana University Health, “IU Health Expands COVID-19 Testing To Indiana Health Care Workers, First Responders And Critically Ill Patients,” Press Release, 4/3/20)

Inland Empire Health Plan (IEHP)

  • Has Partnered With County Public Health, County Health Systems, And One Of The Nation’s Largest Federally Qualified Health Centers, SAC Health System, To Administer Tests To Members Locally.  The Health Plan Has Also Expanded Telehealth Services To Include Both New And Established Patients For An Array Of Services.  IEHP Has Increased Rates For Skilled Nursing Facilities So They May Provide Care For COVID-19 Patients (When Clinically Appropriate) To Lower The Number Of Patients Transferred To Hospital Emergency Rooms.  In Addition, IEHP Has Also Organized The Procurement And Distribution Of Personal Protective Equipment For Hospitals And Providers.
  • Implementing A Provider Payment Initiative That Compares The Average Claim Payments In 2019 To What A Physician Specialist Received During The COVID-19 Crisis In 2020.  The Difference, Up To 90%, Is Paid To The Physician So They Can Keep Their Practice And Employees Intact.   All Provider Claims Are Also Being Processed In Under 30 Days To Make Sure Critical Cash Flow Is Available To Physicians, Hospitals, Clinics, And Other Providers.
  • Announced That Uninsured Inland Empire Residents Now Have Access To Medical Advice 24/7 Through The Inland Empire COVID-19 Medline, Due To A Collaboration Between Inland Empire Health Plan, 211 Riverside And San Bernardino County, Riverside And San Bernardino County Public Health And Carenet Health. 
  • Sourced And Donated More Than 221,000 Units Of Personal Protective Equipment Supplies To Local Government Agencies, Medical Societies, Associations And Hospitals In Riverside And San Bernardino Counties During The COVID-19 Pandemic.

(“Coronavirus (COVID-19),” Inland Empire Health Plan, Accessed 4/10/20; “COVID-19 Updates,” Inland Empire Health Plan, Accessed 5/5/20; “Uninsured Inland Empire Residents Receive 24/7 Access To COVID-19 Medical Advice,” Press Release, 5/7/20)

InnovaCare Health

  • Implemented Expedited Claims Processing, Ensuring Claims Are Processed Within 5 Days Or Sooner, Allowing Providers To Be Reimbursed As Quickly As Possible For The Care They Are Providing.

(InnovaCare Health, “InnovaCare Health Announces Initiative To Financially Support Caregivers, Hospitals During COVID-19,” Press Release, 5/11/20)

Inter Valley Health Plan

  • Waiving Cost-Sharing On COVID-19 Testing.
  • Providing Flexibility To Medicare Part D Recipients In Refilling Prescriptions.

(Inter Valley Health Plan, Press Release, Accessed 3/19/20)

IQVIA

  • Working Globally To Combat COVID-19, Including Research In Asia On Treatments Using Existing HIV And Flu Vaccines.
  • Collaborating With Academic Institutions In The U.S. To Develop Tests That More Rapidly Identify Viable Vaccine Candidates.

(Healthcare Leadership Council, “Healthcare Industry Actions To Protect Patients During The COVID-19 Pandemic,” Press Release, 3/26/20)

Kaiser Permanente

  • Kaiser Permanente’s Washington Health Research Institute Is Performing Clinical Trial On COVID-19 Vaccine.
  • Donating $1 Million To Public Health Organizations Collaborating With The CDC Found On The COVID-19 Response.
  • Extending Use Of Telehealth Appointments Via Video And Phone Where Appropriate.
  • Encouraging The Use Of Mail-Order Pharmacy Service To Help Members Avoid Unnecessary Outings.
  • Waiving Cost-Sharing On COVID-19 Testing And Treatment Through May 31.
  • Kaiser Permanente And Dignity Health Will Partner With California And Los Angeles County To Open The Los Angeles Surge Hospital, A Temporary Facility In Los Angeles That Will Expand Access To Additional Beds And Expand Intensive Care Unit Capacity For Patients Who Contract COVID-19.  The Los Angeles Surge Hospital is expected to open April 13, 2020. 
  • Announced That Futuro Health, A California-Based Nonprofit Established By Kaiser Permanente And The Service Employees International Union-United Healthcare Workers West (SEIU-UHW) To Address The Nation’s Allied Health Worker Shortage, Has Expanded Its Education Offerings To Prepare Front-Line Health Care Workers For An Expected Surge In COVID-19 Cases, Committing $1 Million To Launch A New Pandemic-Readiness Program.
  • In The Race To Find Safe And Effective Treatments For Seriously Ill Patients With COVID-19, Kaiser Permanente Northern California (KPNC) Is Enrolling Patients In Nationwide Clinical Trials And Participating In An Expanded Access Program Of A Novel Treatment Strategy That Uses Blood Plasma From Recovered Patients.  KPNC Is Expected To Add Additional Clinical Trials In Coming Weeks.

(Kaiser Permanente, “Supporting Public Health Response To COVID-19,” Press Release, 3/11/20; Kaiser Permanente, “First COVID-19 Vaccine Trial At Kaiser Permanente Washington,” Press Release, 3/16/20; Kaiser Permanente, “COVID-19: The Latest Information,” Press Release, 3/20/20; Kaiser Permanente, “Costs Waived For Members Receiving COVID-19 Treatment,” Press Release, 4/3/20; Kaiser Permanente, “Innovative Partnership Creates Los Angeles Surge Hospital,” Press Release, 4/7/20; Kaiser Permanente, “Pandemic-Readiness Training For LVNs/LPNs For COVID-19 Surge,” Press Release, 4/8/20; Kaiser Permanente, “COVID-19 Clinical Studies Ramp Up Quickly At Kaiser Permanente Northern California,” Press Release, 4/28/20)

L.A. Health Care Plan

  • Waiving Cost-Sharing On COVID-19 Testing.
  • Connecting Clients With Community Resources Such As Food Banks And Financial Assistance.
  • Offering Telemedicine.
  • Offering Prescription Refill Delivery.
  • Providing 24-Hour Nurse Advice Line.  
  • Accelerating  More Than $7 Million In Grant Payments To 138 Clinics And Community-Based Organizations.
  • Committing More Than $6 Million In Targeted Grant Support For Its Most Vulnerable Members And Communities, Including Some Who Are Experiencing Homelessness. 

(“What You Should Know About COVID-19,” L.A. Care Health Plan, 3/18/20; L.A. Health Care Plan, “L.A. Care Commits Nearly $70 Million To Frontline Health Care Providers During The COVID-19 Pandemic,” Press Release, 4/16/20)

Magellan Health

  • Expanding Telehealth Services To Support Clients During COVID-19 Outbreak.
  • Opened A Free National 24-Hour Crisis Line For All First Responders And Health Care Workers Who Are Serving On The Front Lines Battling The Coronavirus Pandemic.

(Magellan Health, “Magellan Health Expands Telehealth Services To Support Clients During COVID-19 Outbreak,” Press Release, 3/20/20; Magellan Health, “Magellan Health Opens Free Crisis Hotline To Support First Responders And Healthcare Workers Responding To COVID-19,” Press Release, 4/10/20)

Martin’s Point Health Care

  • Has Received The First Maine Shipment Of Newly Developed Rapid COVID-19 Tests.  The New Test Offers Results In Minutes, Rather Than The Days Required By Current Tests.

(Martin’s Point Health Care, “Martin’s Point Health Care Is Maine’s First Recipient Of New Rapid COVID-19 Test,” Press Release, 4/7/20)

Medica Health Plan

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Offering Telemedicine.
  • Donating $1 Million To Minnesota Non-Profits To Meet Emergency Needs From COVID-19.
  • Waiving Copays, Co-Insurance, And Deductibles For COVID-19 In-Patient Hospital Care.  The Waiver Will Extend Through May 31.  Prior Authorization Will Not Be Required For Admissions To Long-Term Care Facilities, Acute In-Patient Rehabilitation, Or Skilled Nursing And Home Health Care Facilities.  This Will Change Will Extend Through May 31. 
  • Donating $200,000 To Nine Nebraska Non-Profit Organizations And Community Health Centers That Play Important Roles In Addressing The Needs Of The Most Vulnerable People In Communities Statewide, Especially During The COVID-19 Crisis.

(“Coverage Changes,” Medica, Accessed 3/19/20; Medica, “Medica Donates $1 Million To Minnesota Non-Profits To Meet Emergency Needs From The Coronavirus,” Press Release, 3/25/20; “Frequently Asked Questions About COVID-19,” Medica, Accessed 4/14/20; Medica, “Medica Donates $200,000 To Nebraska Non-Profits To Meet Emergency Needs From The Coronavirus,” Press Release, 4/29/20)

Medical Mutual Of Ohio

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Offering Telemedicine.

(“Important Information For Our Members About COVID-19,” Medical Mutual, Accessed 3/19/20)

MeridianHealth

  • Identified Four Organizations Serving As Either Federally Qualified Health Centers And/Or Community Mental Health Centers To Receive $500,000 In Total Funding To Continue Their Work During The COVID-19 Crisis, And Recently Donated 100,000 Protective Masks To The Westside Homeless COVID-19 Response Workgroup. 
  • Donated More Than 130,000 Units Of Personal Protective Equipment To Help Protect Michigan’s First Responders And Essential Workers On The Front Lines Of The COVID-19 Crisis.

(MeridianHealth, “Meridian To Help Populations Disproportionately Impacted By COVID-19 In Illinois,” Press Release, 4/23/20; MeridianHealth, “Meridian Donates PPE To Help Michigan First Responders And Frontline Workers Stay Safe Amid COVID-19 Pandemic,” Press Release, 5/5/20)

MetroPlus Health Plan

  • Partnered with Healthx And Launched Improved Online Engagement Platforms For Its Members And Providers. 
  • Started A New Food And Safety Member Care Package Initiative That Will Soon Reach 10,000 Of Its Members Determined To Be Especially In Need.  The Care Packages Contain Non-Perishable Foods And Items Like Hand Sanitizer And Face Masks.

(MetroPlus Health Plan, “MetroPlus Health Plan, Responding To COVID-19 Crisis, Announces Enhanced Online Websites, Radically Improving Engagement For Nearly 545,000 Members And More Than 23,000 Of The Plan’s Providers,” Press Release, 5/8/20)

Moda Health

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost Sharing For Oregon And Alaska Individual And Family Plans And Fully Insured Employer Groups Plans For In-Network Medical Treatment Related To COVID-19, Both Inpatient And Outpatient, And FDA-Approved Medications Administered Inpatient For The Treatment Of COVID-19, Until May 31, 2020.

(“COVID-19: What You Need To Know,” Moda Health, 3/19/20; “COVID-19: What You Need To Know In Oregon,” Moda Health, Accessed 4/21/20)

Molina Healthcare

  • Waiving Cost-Sharing For COVID-19 Testing. 
  • Continuing To Provide Virtual Urgent Care For Adult Medicaid Members.
  • Offering Free Home Delivery Of Prescriptions Through Any CVS Pharmacy.
  • Unveiled Its Coronavirus Chatbot, An Enhanced Digital Tool For Members Seeking Information About COVID-19 Risk Factors And Their Own Personal Risk Profile.
  • Molina Healthcare Of New Mexico Is Donating A Relief Package That Includes Medical Supplies For Families, Indian Health Services, And 638 Facilities Across The Navajo Nation That Are Experiencing Hardships As A Result Of The Coronavirus Pandemic.
  • Waiving All COVID-19-Related Out-Of-Pocket Expenses For Its Medicare, Medicaid, And Marketplace Members Nationwide.
  • Has Accelerated $150 Million In Payments To Providers.  Additionally, Molina Has Extended All Previously Approved Prior Authorizations Until September 1, 2020.  Molina Has Also Enabled Providers To Be Paid The Same Amount For Serving Members Via Telehealth As They Would Have For In-Person Service, And Has Expedited Credentialing To Ensure Providers Are Able To See Members For Any Health Care Reason.  Molina Has Also Provided Personal Protective Equipment (PPE) In Many Markets And Continues Efforts To Seek And Provide PPE Where It Is Most Needed.

(Molina Healthcare, “Molina Healthcare Waives COVID-19 Testing Cost For Members,” Press Release, 3/6/20; Molina Healthcare, “Molina Healthcare Of Ohio Takes Measures To Provide New Resources To Support Members Due To COVID-19,” Press Release, 3/13/20; Molina Healthcare, “Molina Healthcare Launches Coronavirus Chatbot,” Press Release, 3/24/20; Molina Healthcare, “Molina Healthcare Of New Mexico Offers Support To The Navajo Nation During Coronavirus Pandemic,” Press Release, 3/31/20; Molina Healthcare, “Molina Healthcare Waives Costs Associated With COVID-19 Treatment For All Members,” Press Release, 4/2/20; Molina Healthcare, “Molina Healthcare Continues Relief Efforts Nationwide For Its Members, Providers, Employees, And Communities,” Press Release, 4/15/20)

Molina Healthcare of Illinois

  • Molina Healthcare Of Illinois Has Donated $40,500 To An Array Of Community-Based Organizations Across The State, Which Will Help Nonprofits Provide Hygiene Essentials, Food, Financial Support And Other Resources To Help Vulnerable Communities During The COVID-19 Crisis.

(Molina Healthcare, “Molina Healthcare Of Illinois Gives Over $40,000 To Local Nonprofits Across The State To Support Families During COVID-19 Pandemic,” Press Release, 4/21/20)

Molina Healthcare of Mississippi

  • Committing Nearly $50,000 For The Purchase Of Personal Protective Equipment (PPE) To Help Protect Health Care Professionals And Those In Need During The COVID-19 Crisis.  Molina Is Donating More Than 17,000 3-Ply Masks, 4,000 N95 Masks And 7,000 Nitrile Medical Gloves, Which Will Support Small Clinics, Federally Qualified Health Centers, Rural Health Clinics And Larger Health Systems.

(Molina Healthcare, “Molina Healthcare Of Mississippi Announces Nearly $50,000 Commitment To Fund Purchase Of Personal Protective Equipment,” Press Release, 4/23/20)

Molina Healthcare of New York

  • Molina Healthcare Of New York Is Donating Over $38,000 To Community-Based Organizations That Are Providing Support And Essentials During The COVID-19 Crisis.

(Molina Healthcare, “Molina Healthcare Of New York Helps Area Nonprofits Replenish Resources And Services,” Press Release, 4/27/20)

Molina Healthcare Of Ohio

  • Committing $150,000 For The Purchase Of Personal Protective Equipment, COVID-19 Test Kits, And Other Needed Essentials To Help Protect Providers, Health Care Professionals, And Those In Need During The Coronavirus Pandemic.
  • Partnered With The Make-A-Day Foundation And Former Ohio State University Football Coach Urban Meyer To Provide 20,000 Nutritious Meals To Ohioans Experiencing Homelessness Or Financial Distress During The COVID-19 Crisis.
  • Committed Over $1.5 Million To Support Innovative Programs Across The State.  The Molina Community Innovation Fund Will Provide Grants And Sponsorships To Various Partners Launching Innovative Programs Designed To Increase Access To Care, Provide Unique Approaches To Reinforce Health And Wellness And Support Integrated Care Services.  The Funding Also Supports Organizations Helping To Fill Community Needs Around Social Determinants Of Health.  Through Molina’s Efforts With Partner Organizations, Ohioans Will Be Provided With Additional Access To Resources That Support Their Physical And Behavioral Health Amid The COVID-19 Crisis.

(Molina Healthcare Of Ohio, “Molina Healthcare Of Ohio Announces $150,000 Commitment To Fund Purchase Of Personal Protective Equipment And Other Essential Supplies,” Press Release, 4/2/20; Molina Healthcare Of Ohio, “Molina Healthcare Of Ohio Partners With Make-A-Day Foundation And Urban Meyer To Serve 20,000 Meals To Ohioans Experiencing Homelessness Or Financial Distress During COVID-19 Pandemic,” Press Release, 4/22/20; Molina Healthcare Of Ohio, “Molina Healthcare Of Ohio Commits $1.5 Million To Advance The Health Of Ohioans Through Its 2020 Community Innovation Fund,” Press Release, 5/7/20)

Molina Healthcare of Texas

  • Contributed $20,000 To The North Texas Food Bank To Help Replenish Necessary Food Supplies For Area Residents Experiencing High Levels Of Unemployment Or Reduced Income Due To The COVID-19 Crisis.

(Molina Healthcare, “North Texas Food Bank Receives $20,000 Donation From Molina Healthcare To Help Feed Area Residents In Need,” Press Release, 4/30/20)

Molina Healthcare of Utah

  • Molina Healthcare Of Utah Is Donating $15,500 To Relief Efforts In The Wake Of COVID-19.  Molina Will Provide Funds To Food Banks And Other Community-Based Organizations Across The State That Are Working To Provide For Those Most In Need.

(Molina Healthcare, “Molina Healthcare Of Utah Donates $15,500 To Area Nonprofits In Response To Coronavirus Pandemic,” Press Release, 4/24/20)

MVP Healthcare

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Launched A New Website, Trytelemedicinefirst.Com With  Media Logic, Which Serves As A Directory Of Available Telemedicine Services, And Can Be Searched By Health Insurance Provider Name Or By Zip Code – The Latter Of Which Will Provide Information On Hospitals And Providers That Offer Telemedicine Services.
  • Partnering With CDPHP,And Quick Response To Provide The Cities Of Albany, Schenectady, And Troy With Essential Sanitation Equipment To Protect Local First Responders From COVID-19. 

(“Information On COVID-19,” MVP Healthcare, Accessed 4/2/20; MVP Health Care, “New ‘Try Telemedicine First’ Website Launched To Increase Access To Virtual Care Resources During COVID-19 Pandemic,” Press Release, 4/14/20; MVP Healthcare, “MVP Health Care, CDPHP, And Quick Response Partner To Invest In The Capital Region And Its First Responders,” Press Release, 5/18/20)

Most Michigan Health Insurance Companies Won’t Charge For Coronavirus Treatment. “Nearly all of Michigan’s health insurance companies have agreed not to charge customers for any COVID-19 treatments.  Ten health insurers will waive the costs, the Michigan Department of Insurance and Financial Services announced on Friday, April 10.  Here’s the list of providers that have agreed to waive cost sharing.

  • Aetna Better Health of Michigan
  • Blue Cross Blue Shield of Michigan, Blue Care Network, MI Blue Cross Complete
  • HAP, Alliance Health
  • Humana Insurance
  • McLaren Health Plan
  • Meridian Health Plan
  • Molina Healthcare Michigan
  • Physicians Health Plan (PHP)
  • Priority Health, Priority Health Insurance Co., Priority Health Choice, Total Health Care
  • United Healthcare Insurance, United Healthcare Community Plan.” (Taylor DesOrmeau, “Most Michigan Health Insurance Companies Won’t Charge For Coronavirus Treatment,” Mlive, 4/10/20) 

Neighborhood Health Plan of Rhode Island

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Requirements For Health Care Providers To Seek Prior Authorizations For All Behavioral Health And All Inpatient Medical Services, Regardless Of Whether They Are COVID-19 Related Or Not.

(“Neighborhood Health Plan Of Rhode Island,” Neighborhood Health Plan Of Rhode Island, Accessed 4/2/20; Neighborhood Health Plan Of Rhode Island, “Neighborhood Waives Prior Authorizations For All Behavioral Health And Inpatient Medical Services,” Press Release, 4/6/20)

‘Ohana Health Plan

  • Donated 26,000 Units Of Personal Protection Equipment To The Hawaii Hospital Education And Research Foundation To Help Protect Providers Across Hawaii During The Novel Coronavirus (COVID-19) Pandemic.

(‘Ohana Health Plan, “’Ohana Health Plan Donates 26,000 Units Of PPE To Hawaii Health Care Workers Amid COVID-19 Pandemic,” Press Release, 4/10/20) 

Optima Health

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Member Cost-Sharing For The Treatment Of COVID-19 From Health Care Providers From April 1, 2020, Through June 7, 2020, For Its Fully Insured Commercial, Medicare Advantage And Medicaid Plans.

(“Monitoring Coronavirus [COVID-19] In Virginia,” Optima Health, 3/11/20; Optima Health, “Optima Health Waives Costs For Treatment Of Covid-19, Press Release, 4/3/20)

Oscar Health

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging 90-Day Prescription Refills And Home Delivery.
  • Offering Free Telemedicine Services Under Most Plans. 
  • Partnering With Uno Health To Help Oscar Medicare Advantage Members Unlock Financial Assistance, Providing Critical Relief During The COVID-19 Crisis.  Oscar Medicare Advantage Members Have Achieved An Average Financial Assistance Of More Than $5,000 Per Member.

(Oscar Health, “Oscar Shares Update On COVID-19,” Press Release, 3/6/20; “Helping You Understand COVID-19, The Infectious Disease Caused By Coronavirus,” Oscar, Accessed 3/19/20; Oscar Health, “Oscar And Uno Health Partner To Unlock Financial Support And Resources For Medicare Advantage Members,” Press Release, Accessed 5/13/20)

Pacific Source

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Refills Of Prescription Drugs.
  • Waiving All Out-Of-Pocket Costs For COVID-19 Testing, Diagnosis And Treatment For Its Fully Insured Commercial, Medicare Advantage, And Health Savings Accounts Members.  This Waiver Will Apply To Those Members Who Have Received Or Will Receive Care Between January 31, 2020, Through June 30, 2020, Regardless Of Place Of Care.  The Organization’s Self-Funded Businesses Will Have The Option To Adopt These Provisions.

(Pacific Source, “Providers’ COVID-19 Benefit And Reimbursement Policy Frequently Asked Questions,” FAQs, 3/24/20; Pacific Source, “PacificSource Waives Member Costs For Coronavirus (COVID-19) Diagnosis And Treatment,” Press Release, 4/6/20)

Passport Health Plan

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Providing 24-Hour Nurse Advice Line. 

(“Coronavirus Update,” Passport Health Plan, Accessed 3/19/20)

Peach State Health Plan

  • Collaborating With Quest Diagnostics To Increase Access To Real-Time Reverse Transcription Polymerase Chain Reaction (rRT-PCR) COVID-19 Testing In Critical Areas Of Need Georgia.  Through This Collaboration, Peach State Health Plan Will Facilitate The Distribution Of Approximately 1,000 Quest COVID-19 Test Kits Each Week To Federally Qualified Health Centers.

(Peach State Health Plan, “Peach State Health Plan And Quest Diagnostics Team Up To Increase Access To COVID-19 Testing In Underserved Communities,” Press Release, 5/8/20)

Piedmont Community Health Plan

  • Waiving Prior Authorization Requirements For COVID-19 Testing.

(“Piedmont Community Health Plan Drops Prior Authorization Requirements For COVID-19 Diagnostic Services,” Piedmont Community Health Plan, Accessed 3/27/20)

Physicians Health Plan Of Northern Indiana

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Will Cover The COVID-19 Test And The Visit Where The Test Takes Place 100%, With No Deductible, Copay, Or Coinsurance.

(“COVID-19,” Physicians Health Plan Of Northern Indiana, Accessed 3/19/20; “COVID-19,” Physicians Health Plan Of Northern Indiana, Accessed 3/30/20)

PreferredOne

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For In-Network COVID-19 Hospitalization For Fully Insured Employer And Individual Plan Members Effective March 1, 2020 Through May 31, 2020.

(PreferredOne, “PreferredOne Coverage For COVID-19 Testing,” Press Release, 3/10/20; PreferredOne, “PreferredOne Expands COVID-19 Coverage,” Press Release, 4/2/20)

Premera Blue Cross

  • Expanding Telehealth Offerings At Little To No Cost To Members During COVID-19 Pandemic.
  • Waiving Consumer Cost Shares And Deductibles For Treatment Related To COVID-19 Services For All Fully Insured, Medicare And Individual Market Customers Through October 1, 2020.
  • Providing Up To $100 Million In Financial Support In The Form Of Advance Payments Of Claims To Medical, Dental And Behavioral Health Providers Facing Significant Financial Pressures Due To The COVID-19 Pandemic.
  • Expanded Its Zero Cost Share Options For Virtual Mental Health Care And Substance Use Disorder Treatment In Response To The Unprecedented Demand For Virtual Care During The COVID-19 Crisis.  Premera Has Signed Provider Agreements With Doctor On Demand, Boulder Care And Workit Health To Deliver Video-Based Mental Health Care And Substance Use Disorder Treatment To Nearly All 2.3 Million Premera Blue Cross, Premera Blue Cross And Blue Shield Of Alaska, And LifeWise Health Plan Of Washington Customers Through At Least June 30, 2020.
  • Providing More Than 200,000 Of Its Commercial And Individual Customers Across Washington And Alaska Up To $65 Million In Premium Relief Funds And Premium Rebates Over The Coming Months.  Premera Is Committing Up To $25 Million To Provide Premium Relief For Small And Large Group Commercial Customers. 
  • Launching Its First-Ever Virtual Primary Care Plan Called Premera NOW. The New Product Leverages Digital Solutions To Help Customers Access Care Easily And Affordably Without Leaving The Comfort Of Their Home.  Washington-State Employers Can Purchase The Product Now For Availability October 1, 2020.  Designed With 98point6, The Premera NOW Health Plan Will Offer Access To A 98point6 Virtual Provider At Any Time Across The Country At A $0 Copay.

(Premera Blue Cross, “Premera Blue Cross Expands Telehealth Offerings At Little To No Cost To Members During COVID-19 Pandemic,” Press Release, 3/25/20; Premera Blue Cross, “Premera Blue Cross To Waive Costs Related To COVID-19 Treatment,” Press Release, 4/2/20; Premera Blue Cross, “Premera Blue Cross Offers Advance Payments To Health Care Providers In Response To COVID-19 Crisis,” Press Release, 4/8/20; Premera Blue Cross, “Premera Blue Cross Offers Zero Cost Share Virtual Mental Health And Substance Use Disorder Treatment During COVID-19 Pandemic,” Press Release, 4/21/20; Premera Blue Cross, “Premera Blue Cross Provides $65 Million In Premium Relief And Rebates To Customers In Response To COVID-19 Pandemic,” Press Release, 5/13/20; Premera Blue Cross, “Premera Blue Cross Launches Its First Virtual Primary Care Health Plan,” Press Release, 5/14/20)

Premier

  • Released A Survey That Found Over Two-Thirds Of Senior Living Facilities In The U.S. Do Not Have Sufficient Masks, Face Shields, And Personal Protective Equipment To Treat Suspected Cases Of COVID-19.

(Healthcare Leadership Council, “Healthcare Industry Actions To Protect Patients During The COVID-19 Pandemic,” Press Release, 3/23/20)

Priority Health

  • Expanding Free Telehealth To All Members In March And April In Response To COVID-19 Outbreak.
  • Waiving All Copays, Deductibles And Coinsurance For The Treatment Of COVID-19 Through June 30, 2020.
  • Covered Treatment May Be Inpatient Or Outpatient From An In-Network Provider.  Self-Funded Employer Groups Are Also Included Unless They Choose To Opt-Out.
  • Created An Affordable New Option To Help Those Who Have Lost Their Employer-Based Health Benefits Due To COVID-19.  By Combining A Short-Term Plan, To Bridge Any Coverage Gap, With A Special Enrollment In An Individual ACA Plan, Consumers Can Safely Move From Their Employer-Sponsored Coverage To A New Plan Without The Risk Of Going Uninsured During The Ongoing Outbreak.  Priority Health Is Also Offering A Deductible Credit To All New Individual Members Transitioning From An Employer Group Plan.
  • Partnered With Digital Health Specialist Livongo To Offer Free Access To Its Members To MyStrength, A Mental Wellness Tool With Activities To Manage Stress And Bolster Mental Health.
  • Providing Financial Support To Members And Employers Facing Challenges Amid The Ongoing COVID-19 Crisis, and It Will Offer Premium Credits And Waive Cost Sharing For Its Most Heavily Impacted Populations. 

(Priority Health, “Priority Health Expands Free Telehealth To All Members In March And April In Response To COVID-19 Outbreak,” Press Release, 3/20/20; Priority Health, “Priority Health Waives All Member Cost Sharing For The Treatment Of COVID-19,” Press Release, 4/9/20; Priority Health, “New Option From Priority Health Helps Those Losing Employer Health Benefits Avoid A Gap In Coverage, Get Credit For Deductible Balance,” Press Release, 4/14/20; Priority Health, “Priority Health Provides Free Access To Mental Wellness Tools In Response To COVID-19,” Press Release, 4/16/20; Priority Health, “Priority Health To Offer Financial Relief To Members And Employers In Response To COVID-19,” Press Release, 5/12/20)

Providence Health Plan

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging 90-Day Refills Of Prescription Drugs.
  • Waiving Cost-Sharing For COVID-19 Treatment For Service Dates Beginning April 1, 2020, Through May 31, 2020.  This Applies To In-Network Inpatient, Outpatient, Facility And Professional Visits.  This Change Is Applicable For All Members On An Individual And Family Plan, Small Group Fully Insured Plan And Large Group Fully Insured Plan.
  • If An Employer Group Has Furloughed Or Laid Off Employees, Providence Will Continue To Cover Those Employees Contingent On Payment Of Premium By The Employer.
  • People Who Purchase Individual Plans Through The Federal Marketplace And Who Receive An Advance Premium Tax Credit Will Continue To Receive A 90-Day Grace Period, Established By Federal Law That We Will Continue To Follow Without Adjustment.
  • Providence Will Grant A 30-Day Extension For The Following People That Are Unable To Pay Some Or All Of Their Premium.
  • Waiving Cost Sharing For Commercial Insured Members For COVID-19 Treatments For In-Network Inpatient, Outpatient, Facility And Professional Visits.
  •  Providing Health Care Workers With Personal Protective Equipment, And Provide Vulnerable Populations With Soap And Disinfectant.

(Providence Health Plan, “Support For Health Plan Members And Medicare Beneficiaries Impacted By COVID-19,” Press Release, Accessed 3/19/20; “COVID-19: Supporting Our Communities With Information You Can Trust,” Providence Health Plan, Accessed 4/12/20; “Your Hub For Coronavirus Resources,” Providence Health Plan, Accessed 5/5/20)

Prominence Health Plan

  • Providing Members Telehealth Services Through Teladoc With Zero-Dollar Copays.

(“Telemedicine Services,” Prominence Health Plan, Accessed 4/9/20)

QualChoice Health Insurance

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Distributing $35 Walmart Gift Cards To Arkansans In Need To Use On Essential Items, And Additional Resources To Communities Across Arkansas Through Partnerships With Local Organizations Such As The Arkansas Food Bank, Healthy Connections, Hoover Treatment Center, Lucie’s Place And Others.

(“Protecting Our Members Against COVID-19,” QualChoice Health Insurance, Accessed 4/2/20; QualChoice Health Insurance, “QualChoice To Provide Critical Supplies And Community Supports During The COVID-19 Pandemic,” Press Release, 4/28/20)

Quartz Health Solutions

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • This Benefit Enhancement Is Being Offered Through May 31, 2020, And Applies To Quartz’s Commercial Lines Of Business.  These Services Are Also Covered For Both In And Out-Of-Network Providers For Quartz Medicare Advantage Members As Directed By CMS.  Quartz Is Also Allowing Earlier Access To Prescription Drugs.  For Non-Maintenance Prescriptions, Members Can Refill Prescriptions 22 Days Before They Should Be Needed Based On The Date Of Their Last Claim.  For Maintenance Prescriptions Eligible For A 90-Day Supply, Members Can Refill Prescriptions 30 Days Before They Should Be Needed Based On The Date Of Their Last Claim.  These Benefit Enhancements Are Being Offered Until Further Notice And Apply To Quartz’s Commercial Lines Of Business.  Quartz’s Medicare Advantage Members Also Have Access To Early Refills, Without Limits, Through The Duration Of The Public Health Emergency.

(“Coronavirus,” Quartz, Accessed 4/2/20; “Coronavirus,” Quartz, Accessed 4/20/20)

Regence Blue Shields of Idaho, Oregon & Utah

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Encouraging Telemedicine.
  • Relaxing Early Prescription Refill Limits.
  • Allowing 90-Day Prescription Refills.
  • Proactively Reaching Out To High-Risk Members.
  • Covering Treatment For COVID-19 Without Any Out-Of-Pocket Costs For Fully Insured Members Through June 30, 2020.

(Regence Blue Shield Of Idaho, “Regence Blue Shield Of Idaho To Cover Cost Of Coronavirus [COVID-19] Testing For Members,” Press Release, 3/5/20; Regence Blue Cross Blue Shield Of Utah, “Regence Blue Cross Blue Shield Of Utah To Cover Cost Of Coronavirus (COVID-19) Testing For Members,” Press Release, 3/5/20; Regence Blue Cross Blue Shield Of Oregon, “Regence Blue Cross Blue Shield Of Oregon Taking Action To Support Members Through Coronavirus [COVID-19] Outbreak,” Press Release, 3/6/20; Regence Blue Shield Of Idaho, Utah, Oregon And Washington, “Regence Health Plans To Cover Cost Of Coronavirus (COVID-19) Treatment At No Cost To Members Through June 30, 2020,” Press Release, 4/2/20)

Sanford Health Plan

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.
  • Deployed A Test For COVID-19 That Can Deliver Results Within 90 Minutes.  These Rapid Tests Will Be Used For The Highest Priority Patients, Including Those Who Are Hospitalized, Health Care Workers And Elderly Adults Living In Long-Term Care Facilities, And Are Available In Sioux Falls, South Dakota, And Fargo, North Dakota.

(“Coverage Updates & Information,” Sanford Health Plan, Accessed 4/2/20; Shawn Neisteadt & Courtney Collen, “90-Minute Rapid Coronavirus Tests Now Available,” Press Release, 4/3/20)

SCAN Health Plan

  • Supporting California Governor Gavin Newsom’s “Stay Home. Save Lives. Check In.” Campaign.
  • Providing Emergency Funding For Nonprofits Serving Seniors, Including, To Date, An Additional $330,000 To 14 Organizations – Most Of Which Are Delivering Meals And Other Necessary Supplies.
  • Committing $5.1 Million To Address A Variety Of Needs For Vulnerable Seniors And Others At Risk Due To The Effects Of The COVID-19 Crisis.  The Emergency Funding Will Address: Delivery Of Additional Services To Seniors In Need Of Nutritious Meals And Other Essential Supplies; New Financial Support To Non-Profit, Senior-Focused Organizations And Provider Groups In Addition To The Nearly $350,000 In COVID-19-Related Funding SCAN Has Already Provided To Such Groups; And Assistance For SCAN Employees Most Impacted By Current Circumstances.

(SCAN Health Plan, “Applauding Governor Newsom’s Call To Protect California Seniors, SCAN Health Plan Expands COVID-19 Member And Community Support,” Press Release, 4/2/20; SCAN Health Plan, “SCAN Health Plan Allocates More Than $5 Million To Support Coronavirus Relief For Seniors,” Press Release, 4/15/20)

Sendero Health Plans

  • Waiving All Costs For Treatment Of COVID-19.
  • Waiving Copayments For In-Network Doctor Visits And Lab Costs To Screen For The Disease.

(Sendero Health Plans, “Sendero Health Plans Becomes First Austin Area Affordable Care Act Health Plan To Waive Cost-Sharing For COVID-19 Treatment,” Press Release, 4/1/20)

Sharp Health Plan

  • Waived Out-Of-Pocket Costs For All COVID-19 Treatment Received April 1 – May 31, 2020, For Members Diagnosed With COVID-19.

(“COVID-19: Stay Informed,” Sharp Health Plan, Accessed 4/23/20)

SummaCare

  • Waiving Any Co-Pays And Deductibles Related To Provider-Ordered Testing Of COVID-19.

(“Important Information Regarding COVID-19 & Your SummaCare Coverage,” SummaCare, 3/26/20)

Sutter Health

  • Waiving Any Co-Pays And Deductibles Related To Provider-Ordered Testing Of COVID-19.
  • Waiving Cost Sharing For Covered Services Related To Screening And Testing For COVID-19.  Sutter Health Plus Will Waive The Cost-Share For Covered Services Related To COVID-19 Treatment From February Through The End Of September 2020.  This Includes, But Is Not Limited To, Primary Care Physician Office Visits, Urgent Care Visits, Emergency Department Visits, Inpatient Hospital Stays, Telehealth Visits And Lab Tests.  Sutter Health Plus Will Waive The Cost-Share For Telehealth Visits For Covered Services From April Through The End Of December 2020.
  • Waiving The Cost Share For Covered Services Related To Screening And Testing For COVID-19.  Sutter Health Plus Will Waive The Cost-Share For Covered Services Related To COVID-19 Treatment From February 2020 Through The End Of September 2020.  Sutter Health Plus Will Waive The Cost-Share For Telehealth Visits For Covered Services From April 2020 Through The End Of December 2020.

(Information About COVID-19, Sutter Health, Accessed 3/26/20; “COVID-19 Information,” Sutter Health Plus, Accessed 4/28/20; “Information About COVID-19 Coverage, Cost And Access To Care,” Sutter Health Plus, Accessed 5/13/20)

Teladoc

  • Establishing Virtual “COVID Clinics” For Health Systems.

(Healthcare Leadership Council, “Healthcare Industry Actions To Protect Patients During The COVID-19 Pandemic,” Press Release, 3/26/20)

Trillium Community Health Plan

  • Waiving Any Co-Pays And Deductibles Related To Provider-Ordered Testing Of COVID-19.

(“Coronavirus Disease (COVID-19),” Trillium Community Health Plan, Accessed 3/31/20)

Trusted Health Plan

  • Waiving Any Co-Pays And Deductibles Related To Provider-Ordered Testing Of COVID-19.

(Trusted Health Plan, “COVID-19 Testing,” Press Release, 3/24/20)

Tufts Health Plan

  • Making “An Additional $1 Million Available To Efforts Driven By Community And To Nonprofit Organizations Supporting Older People Affected By The Coronavirus Outbreak In Massachusetts, Rhode Island, New Hampshire And Connecticut.”
  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Providing Funding To 18 Additional Nonprofit Organizations As Part Of The $1 Million It Has Committed To Support Community Efforts On Behalf Of Older People Affected By COVID-19.  This Second Wave Of Funding, Totaling $345,000, Focuses On Housing And Equity Efforts In Massachusetts, Rhode Island, New Hampshire And Connecticut.
  • Providing $10,000 Grants To Five Diverse Community Organizations To Help Them Address The COVID-19 Crisis. 
  • Launching An Employee Relief Fund To Support Employees Who Have Been Affected By The COVID-19 Crisis And Are Experiencing Financial Hardship, Including The Loss Of A Job By Someone In Their Household.  Eligible Employees Can Apply For $1,000 Grants To Cover Essential Living Expenses, Such As Rent Or Mortgage, Utilities And Certain Medical Costs.

(Tufts Health Plan, “Tufts Health Plan Foundation Commits $1 Million To Address COVID-19,” Press Release, 3/19/20; Tufts Health Plan, “Tufts Health Plan Waiving Treatment Costs For Members With COVID-19,” Press Release, 4/3/20; Tufts Health Plan, “Tufts Health Plan Foundation Announces Second Wave Of Funding To Address Coronavirus Impact,” Press Release, 4/14/20; Tufts Health Plan, “5 Community Organizations Receive Grants From Tufts Health Plan Employee Groups,” Press Release, 5/5/20; Tufts Health Plan, “Tufts Health Plan Launches Employee Relief Fund,” Press Release, 5/13/20)

UCare

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging 90-Day Prescription Refills And Home Delivery.
  • Covering Coinsurance, Copays, And Deductibles For Members Who Receive In-Network Hospital Services To Treat COVID-19 Through May 31, 2020.  UCare Will Continue To Track The Situation And Determine Whether To Extend This Coverage Beyond May 31.
  • Announced UCare Foundation Is Providing $500,000 In Short-And Long-Term Assistance To Benefit Minnesotans Impacted By COVID-19, And The Funds Will Support Needs Related To Social Isolation, Telehealth, Food Insecurity And Personal Protective Equipment.
  • Removing Copays For Medicare Primary Care And Mental Health Clinic Services – Including Telehealth – During The COVID-19 Public Health Emergency.
  • Continuing To Waive Copays, Coinsurance And Deductibles For COVID-19 Tests And Associated Clinic, Urgent Care And Emergency Room Visits.
  • Continuing To Waive Copays, Coinsurance, Deductibles For COVID-19 Inpatient Hospitalizations Through September 2020.
  • Supplying Health Care Providers, Group Homes, Nursing Homes, Assisted Living Facilities, Social Service Organizations And Vulnerable Members With Telehealth Home Kits, Masks, Healthy Snack Boxes And iPads.
  • Offering $25,000 Grants To Small Provider Groups And Community Clinics To Build Infrastructure During COVID-19.

(“UCare’s Response To COVID-19,” UCare, Accessed 3/19/20; “UCare Will Cover Costs For Hospital Services To Treat COVID-19,” UCare, Accessed 4/23/20; UCare, “UCare Foundation COVID-19 Funds Support Communities In Need,” Press Release, 4/24/20); “COVID-19: What’s Covered?,” UCare, Accessed 5/20/20)

UnitedHealth Group, UnitedHealthcare And Optum

  • Waiving All Copays, Coinsurance And Deductibles For COVID-19 Testing. 
  • Offering Emotional-Support Help Line “To Support Anyone Who May Be Experiencing Anxiety Or Stress Following The Recent Developments Around COVID-19.”
  • Expanding Access “To Testing And Medical Care, Medication, Telehealth Services And Virtual Care Including Rollout Of An Innovative, Personalized Digital Platform Which Includes A Symptom Checker To Help Members Rapidly Assess Their Risk For COVID-19.”
  • Expanding Its Efforts To Engage People With The Highest Risk Of Contracting Serious Illness.
  • Sanvello Is Offering Free Premium Access To Help People Cope With Mental Health Impacts of COVID-19.
  • Launching A Special Enrollment Period For Some Of Its Existing Commercial Customers, Reducing Prior Authorization Requirements For Providers And Expanding Telehealth.
  • Committing An Initial $50 Million To Combat COVID-19 And Support Affected Communities.   
  • Waiving All Copays, Coinsurance And Deductibles For COVID-19 Testing Until May 31. 
  • Accelerating Nearly $2 Billion In Payments And Support To Health Care Providers To Help With COVID-19 Financial Challenges. 
  • UnitedHealth Group Has Been Asked To Assist The U.S. Department Of Health And Human Services In Distributing, As Directed By The Department, An Initial $30 Billion In Emergency Funding To Health Care Providers Seeking Assistance Under The CARES Act. 
  • Donating $5 Million To Support A Federally Sponsored Program Led Mayo Clinic Seeking To Accelerate And Expand The Availability Of Investigational Convalescent Plasma Treatments For COVID-19 Patients Nationwide.    
  • Providing $1.5 Billion In Additional Support For Its Customers.  Actions Taken To Deliver The Support Include: 
    • Applying Credits To Premium Billings Received By June For People Served By UnitedHealthcare Commercial Fully Insured Benefits.  The Credits Will Range From 5% To 20%.
    • All Specialist And Primary Care Physician Cost Sharing Will Be Waived At Least Through The End Of September For People Served By UnitedHealthcare Under Medicare Advantage Plans.
    • Providing Both New And Renewal Premium Price Stability And Support For People Served By UnitedHealthcare AARP Medicare Supplement Policies.
    • Accelerating Funds To State Partners And Critical Care Providers To Serve More People And Expanding Its Housing+Health And Homeless Support Programs, Providing Shelf Stable Food And Baby Formula For People Served By UnitedHealthcare Medicaid Plans.
  • Donated Nearly $70 Million In Philanthropic Commitments Since The Start Of The COVID-19 Crisis In The U.S. To Help Fight Hunger, To Develop Plasma Treatments For The Virus And To Expand COVID-19 Testing In Underserved Communities, Among Other Causes. 
  • Partnering With Microsoft To Launch ProtectWell™, An Innovative Return-To-Workplace Protocol That Enables Employers To Help Bring Employees Back To Work.  

(UnitedHealth Group, “UnitedHealth Group Reinforces Actions Taken To Provide Members And Patients With COVID-19 Support And Resources,” Press Release, 3/9/20; UnitedHealth Group, “UnitedHealthcare Expands Access To Care, Support And Resources To Help People And Families Address COVID-19,” Press Release, 3/18/20; UnitedHealth Group, “Sanvello Offers Free Premium Access To Help People Cope With Mental Health Impacts Of COVID-19,” Press Release, 3/20/20; UnitedHealth Group, “UnitedHealthcare Offers Special Enrollment And Reduces Administrative Requirements To Improve Access To Care And Coverage In Response To COVID-19,” Press Release, 3/24/20; UnitedHealth Group, “UnitedHealth Group Commits Initial $50 Million To Combat COVID-19 And Support Affected Communities,” Press Release, 3/26/20; “Latest Updates On COVID-19,” UnitedHealthcare, Accessed 4/2/20; UnitedHealth Group, “UnitedHealth Group Accelerates Nearly $2 Billion In Payments And Support To Health Care Providers To Help With COVID-19 Financial Challenges,” Press Release, 4/7/20; UnitedHealth Group, “UnitedHealth Group Honored To Assist The U.S. Department Of Health And Human Services Under The CARES Act,” Optum, 4/10/20; UnitedHealth Group, “UnitedHealth Group Donates $5 Million To Support A Federal Program Developing Treatments For COVID-19,” Press Release, 4/21/20; UnitedHealth Group, “UnitedHealth Group Provides Over $1.5 Billion Of Additional Support In Response To Covid-19 Challenges,” Press Release, 5/7/20; Marguerite Ward, “9 Major Companies That Have Shown Compassionate Leadership In Their Response To The Coronavirus Pandemic,” Business Insider, 5/13/20; UnitedHealth Group, “UnitedHealth Group And Microsoft Collaborate To Launch ProtectWell™ Protocol And App To Support Return-To-Workplace Planning And COVID-19 Symptom Screening,” Press Release, 5/15/20)

UnitedHealth Customers Will See A Discount On Next Month’s Bill. “With so many of its customers struggling during the pandemic, UnitedHealth Group, one of the nation’s largest health insurers whose profits have not suffered during the crisis, is offering modest relief.  On Thursday it said it would make $1.5 billion worth of premium credits and fees for doctor’s visits available to people enrolled in its plans.” (Reed Abelson, “UnitedHealth Customers Will See A Discount On Next Month’s Bill,” The New York Times, 5/7/20)

UnitedHealth Is Speeding Up Payments To Doctors & Hospitals. “UnitedHealth Group Inc. is accelerating payments to doctors and hospitals, starting with about $2 billion over the next week, to ease a cash crunch that has led some health-care providers to furlough workers amid the coronavirus pandemic.  The move by the biggest U.S. insurer to hasten claims payments, which it said would last for the duration of the crisis, could shave weeks off the time it takes for some providers to get paid for a service.  Typically, contracts allow for payment within 30 days, the company said.” (Anna Wilde Mathews, “UnitedHealth Will Speed Payments To Doctors, Hospitals, The Wall Street Journal, 4/7/20)

UPMC Health Plan

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Providing 24-Hour Nurse Advice Line.
  • Waiving All Deductibles, Co-Insurance And Co-Pays For All In-Network, Inpatient COVID-19 Treatment For Its Members Enrolled In Fully Insured Group, Affordable Care Act, And Medicare Advantage Plans, As Well As In Self-Insured Employer Group Plans That Opt In To This Coverage.  This Policy Change Is Effective Immediately And Will Stay In Effect Through June 15, 2020.

(“UPMC Health Plan Is Here For You,” UPMC Health Plan, Accessed 3/19/20; UPMC Health Plan, “UPMC Health Plan Waives Out-Of-Pocket Costs For Members For In-Network, Inpatient COVID-19 Treatment,” Press Release, 4/6/20)

Upper Peninsula Health Plan

  • Waiving Cost-Sharing For Telemedicine For Next 90 Days.
  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.

(“UPHP Coverage Information Updates For Members Amid COVID-19 Outbreak,” Upper Peninsula Health Plan, Accessed 4/15/20)

Valley Health Plan

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Encouraging Telemedicine.
  • Waiving Early Prescription Refill Limits.

(“Updated 03.13.20: Novel Coronavirus Prevention And Preparation,” Valley Health Plan, 3/13/20)

Viva Health

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Waiving Cost-Sharing For Telemedicine.
  • Encouraging 90-Day Refills Of Prescription Drugs.

(“Coronavirus,” Viva Health, Accessed 3/19/20)

Vizient

  • Offered Recommendations To The White House Coronavirus Task Force On Improving Access To Chloroquine And Hydroxychloroquine For Hospitals Caring For COVID-19 Patients.

(Healthcare Leadership Council, “Healthcare Industry Actions To Protect Patients During The COVID-19 Pandemic,” Press Release, 3/26/20)

Wellmark Blue Cross Blue Shield

  • Waiving Prior Authorization And Cost-Sharing For COVID-19 Testing And Treatment.
  • Waiving Cost-Sharing For Telemedicine.
  • Waiving Early Prescription Refill Limits.
  • Encouraging 90-Day Refills Of Prescription Drugs.
  • Providing 24-Hour Nurse Advice Line.

(Wellmark Blue Cross Blue Shield, “Wellmark To Waive Cost-Share For Virtual Health Care Visits To Help Members During The Coronavirus Outbreak,” Press Release, 3/17/20)

WellCare Of Georgia

  • Will Award Grants Up To $1,500 To Local Community Partners Through Its Community Connections Resource Grant Process To Help Support Those Affected By The Novel Coronavirus (COVID-19).  The Goal Of The Grant Process Is To Identify Local, Community-Based Organizations That Are Creating Innovative Solutions To Address Social Service Barriers Affecting Vulnerable Populations Due To The COVID-19 Pandemic.

(WellCare Of Georgia, “WellCare Of Georgia To Award Grants To Local Social Service Providers To Support COVID-19 Relief Efforts,” Press Release, 4/8/20)

WellCare of South Carolina

  • WellCare Of South Carolina Will Award Grants Up To $1,500 To Local Community Partners Through Its Community Connections Resource Grant (CCRG) Process To Help Support Those Affected By COVID-19.  The Goal Of The Grant Process Is To Identify Local, Community-Based Organizations That Are Creating Innovative Solutions To Address Social Service Barriers Affecting Vulnerable Populations Due To The COVID-19 Crisis. 

(WellCare Of South Carolina, “WellCare Of South Carolina To Award Grants To Local Social Service Organizations To Support COVID-19 Relief Efforts,” Press Release, 4/29/20)

Western Health Advantage

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Offering Delivery And 90-Day Refills Of Prescription Drugs.

(“Coronavirus Disease [COVID-19],” Western Health Advantage, Accessed 3/19/20)

WEA Trust

  • Waiving Cost-Sharing For COVID-19 Testing.
  • Not Require Pre-Authorization For Medical Services Related To The Testing For COVID-19.

(“Our WEA Trust Covid-19 Response,” WEA Trust, Accessed 3/26/20)

West Virginia Association of Health Plans

  • Announced Managed Care Organizations, That  Oversee West Virginia’s Medicaid Program Will Temporarily Remove All Prior Authorization/Service Authorization Requirements For All Covered Medical Services For Out-Of-Network And In-Network Providers.  An Additional Measure Will Extend The Time Period For Patients To Remain In Residential Substance Abuse Disorder Treatment Facilities.

(West Virginia Association Of Health Plans, “Medicaid MCOs Take Measures To Assist Healthcare Providers During COVID-19 Crisis,” Press Release, 3/31/20)

WPS Health Insurance

  • Waiving Prior Authorizations And Cost-Sharing For COVID-19 Testing.  This Coverage Applies For Both In-Network And Out-Of-Network Providers.

(“What You Should Know About Coronavirus Disease 2019,” WPS Health Insurance, Accessed 4/14/20)

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